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- Tasks: Lead the retail team, drive sales, and ensure top-notch customer service.
- Company: Join a dynamic team at Lock & Co., a renowned retail shop.
- Benefits: Up to £32k salary, monthly bonuses, 29 days holiday, and more!
- Why this job: Make an impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in retail and a passion for motivating teams.
- Other info: Work in a diverse team with excellent career growth opportunities.
The predicted salary is between 30000 - 32000 £ per year.
The Assistant Shop Manager supports the Shop Manager by overseeing the retail team in their absence, ensuring the store operates smoothly and efficiently. This role involves driving sales, motivating the retail team, leading by example, and consistently maintaining the highest standards of customer service.
Hours: 37.5 hours per week, full time and permanent (9-5:30pm)
Salary: Based on experience, up to £32k, plus monthly bonus scheme after probationary period. We are closed on Sundays and bank holidays.
- Ensure the shop is opened promptly each day, including preparing the till with the correct float and monitoring team punctuality and attendance.
- Oversee all cleaning procedures to maintain an immaculate shop environment in line with company standards.
- Conduct daily checks to ensure sufficient stock of essential supplies, including bags, boxes, stationery, and packaging materials.
- Communicate daily and weekly sales performance updates to the retail team, both verbally and through internal groups, to drive engagement and performance.
- Effectively delegate tasks across the retail team to maximise productivity and operational efficiency.
- Support and guide our Hatters and Stylists in identifying sales opportunities and delivering exceptional customer service, while promptly and professionally resolving any customer concerns.
- Liaise closely with the Shop Manager, or Assistant Shop Manager for Ladieswear in their absence, regarding day-to-day operations, including staffing, sales, and stock management.
- Ensure all end-of-day procedures are completed accurately, including cash handling, reconciliation of tills and PDQ systems, and secure storage of funds. Any discrepancies must be reported to the Shop Manager and our Finance team immediately.
- Oversee the secure closing of the store, including shutting down equipment, setting alarms, and locking the premises.
Ongoing Projects:
- To unite the men’s, women’s and millinery functions into a cohesive team.
This position is full time, permanent, and based in our shop in St. The working hours are 9:00-5:30pm, Monday to Saturday. You will be required to work 5 out of 6 days on a Rota basis.
Benefits:
- Annual Hat allowance
- Profit sharing monthly bonus scheme
- Excellent pension scheme
- Interest free travel loan
- Holiday at 29 days a year, plus all 8 bank holidays
- Employee Assistance Programme for employee and immediate family
- Cycle to Work Scheme
We are a small team of 35, and you will work alongside everyone in the team, some of whom work full time in the shop in St. James’ and others that work remotely. We value diversity.
Assistant Store Leader- Retail in London employer: Lock & Co Hatters
Contact Detail:
Lock & Co Hatters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Leader- Retail in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lock & Co. and their values. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your pitch! Think about how your experience aligns with the role of Assistant Shop Manager. Be ready to share specific examples of how you've driven sales or motivated a team in the past. We want to hear your success stories!
✨Tip Number 3
Dress the part! Since this is a retail position, make sure you present yourself well during the interview. Show that you understand the importance of customer service and professionalism by dressing appropriately for the shop environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Assistant Store Leader- Retail in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your experience in retail, team leadership, and customer service. We want to see how you can drive sales and motivate a team!
Craft a Unique Cover Letter: Your cover letter should be unique and reflect your personality. Tell us what you can bring to the team and why you're excited about this role. Remember, we love a bit of creativity!
Showcase Your Team Spirit: Since you'll be working closely with our small team, emphasise your teamwork skills. Share examples of how you've successfully collaborated with others in previous roles. We value diversity and collaboration!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Lock & Co Hatters
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Shop Manager. Familiarise yourself with the key tasks like driving sales, motivating the team, and maintaining customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As this role involves overseeing the retail team, be prepared to discuss your leadership style. Think of examples where you've successfully motivated a team or resolved conflicts. Highlight how you can lead by example and ensure the shop runs smoothly in the absence of the Shop Manager.
✨Prepare for Customer Service Scenarios
Customer service is crucial in retail, so expect questions about handling difficult situations. Prepare specific examples of how you've dealt with customer concerns in the past. This will showcase your problem-solving skills and commitment to delivering exceptional service.
✨Engage with the Team Spirit
Since you'll be working closely with a small team, it's important to convey your ability to collaborate effectively. Share experiences where you've worked as part of a team, especially in achieving common goals. Emphasising your willingness to unite different functions will resonate well with the company's values.