Reception Manager

Reception Manager

Inverness Full-Time 29000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the front-of-house team and ensure exceptional guest service.
  • Company: Join Highland Coast Hotels, a collection of unique hotels celebrating Highland hospitality.
  • Benefits: Enjoy competitive salary, discounts, professional development, and flexible hours.
  • Why this job: Be part of a passionate team creating memorable experiences in a stunning Scottish mansion.
  • Qualifications: Proven hotel reception management experience and strong leadership skills required.
  • Other info: Opportunities for growth and a supportive work environment await you.

The predicted salary is between 29000 - 32000 £ per year.

Lochardil House is now part of the Highland Coast Hotels collection; nestled in the picturesque landscape of Inverness, it is a stunning example of Scottish architecture and heritage. This historic mansion, dating back to the 19th century, exudes charm and character at every turn. Surrounded by lush gardens and rolling hills, Lochardil House offers a serene and elegant setting for various events and gatherings. Its rich history, coupled with modern amenities and impeccable service, makes it the ideal venue for weddings, corporate retreats, and special occasions.

We are offering a unique opportunity to join our brand new team to showcase your passion for Highland hospitality and be part of creating memorable moments in this timeless Scottish gem.

We are seeking a dynamic and experienced Reception Manager to lead our front-of-house team. As the Reception Manager, you will oversee all aspects of the reception area, ensuring seamless operations and delivering exceptional service to our guests. Your responsibilities will include managing daily operations, supervising reception staff, handling guest inquiries and concerns, and maintaining high standards of professionalism and efficiency.

The ideal candidate will possess strong leadership skills, exceptional interpersonal abilities, and a passion for providing outstanding guest experiences. You should demonstrate excellent communication skills, with the ability to effectively lead and motivate a team. Strong organisational abilities, attention to detail, and a customer-centric approach are essential qualities for success in this role. The successful candidate will be adaptable, resourceful, and dedicated to upholding the reputation of Lochardil House as a premier destination for discerning travelers.

The Package:

  • Salary £29k-32k dependant on experience + service charge + company benefits
  • Discount for you and your family and friends on accommodation, food and beverages
  • Opportunities for professional development and growth within the company
  • EyeMed Cycle Scheme
  • Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
  • Employee Assistance Programme
  • Refer a Friend incentive scheme

About Highland Coast Hotels: We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks.

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Contact Detail:

Lochardil House Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Reception Manager

✨Tip Number 1

Familiarise yourself with Highland Coast Hotels and their values. Understanding their commitment to authentic Highland hospitality will help you align your approach during interviews and discussions, showcasing how you can contribute to their vision.

✨Tip Number 2

Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully managed a team, resolved guest issues, or improved front desk operations, as this will demonstrate your capability for the Reception Manager position.

✨Tip Number 3

Network with current or former employees of Highland Coast Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.

✨Tip Number 4

Prepare thoughtful questions about the role and the hotel during your interview. This shows your genuine interest in the position and helps you assess if the company is the right fit for you, while also demonstrating your proactive nature.

We think you need these skills to ace Reception Manager

Leadership Skills
Interpersonal Abilities
Customer Service Excellence
Front Desk Operations Knowledge
Team Management
Organisational Skills
Attention to Detail
Problem-Solving Skills
Communication Skills
Adaptability
Resourcefulness
Guest Relations Management
Time Management
Conflict Resolution

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in hotel reception management and guest services. Use specific examples that demonstrate your leadership skills and ability to manage a team effectively.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Highland hospitality. Mention why you are drawn to Lochardil House and how your values align with the company's vision of providing authentic experiences.

Showcase Relevant Skills: In your application, emphasise your organisational abilities, attention to detail, and customer-centric approach. Provide examples of how you've successfully handled guest inquiries and concerns in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Reception Manager role.

How to prepare for a job interview at Lochardil House

✨Showcase Your Passion for Hospitality

Make sure to express your enthusiasm for Highland hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's vision.

✨Demonstrate Leadership Skills

As a Reception Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and managed staff in past positions, highlighting your ability to maintain high standards.

✨Know the Venue Inside Out

Familiarise yourself with Lochardil House's history, architecture, and unique features. Being knowledgeable about the venue will not only impress your interviewers but also show your commitment to representing the hotel authentically.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've successfully handled guest inquiries or complaints, and be ready to explain your thought process and outcomes.

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