At a Glance
- Tasks: Be the friendly first point of contact for clients and manage their onboarding journey.
- Company: Join Loch, a unique team of Solicitors and People Professionals dedicated to client experience.
- Benefits: Enjoy competitive salary, performance bonuses, private medical insurance, and your birthday off!
- Other info: Collaborative environment with opportunities for professional growth and regular team socials.
- Why this job: Make a real impact by creating positive first impressions and supporting clients confidently.
- Qualifications: Strong organisational skills, excellent communication, and a proactive attitude are key.
The predicted salary is between 28800 - 43200 £ per year.
Loch is a unique team of Solicitors and People Professionals, committed to providing an exceptional experience for every client from the very first interaction. We believe that the right people make all the difference — and that’s where you come in!
As a Client Experience Coordinator, you’ll be the friendly and professional first point of contact for new clients. You’ll take ownership of the onboarding journey, ensuring everything runs smoothly between initial enquiry and introduction to the relevant fee earner. Your role will involve collating enquiry details and preparing terms of business documents, coordinating any required information or payments, and maintaining regular, clear communication with clients to ensure they feel supported throughout the process. You’ll play a key part in creating a positive first impression and helping clients start their relationship with us confidently and seamlessly.
As a member of our Operations team, you’ll provide vital support across the business through a range of administrative tasks, including maintaining client files and assisting with the preparation of marketing materials and client communications. You’ll also play an important role in ensuring the smooth day-to-day running of our offices and contribute to ad hoc projects as needed.
If you’re looking to develop your career in a collaborative, supportive environment where client care comes first, we’d love to hear from you.
What We’re Looking for:
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and work effectively under pressure
- A proactive and professional attitude with a willingness to learn and develop
- Comfortable working both independently and as part of a supportive team
- 1-2 years’ experience in a professional services environment preferred but not essential
This position can be based at either our Eastbourne or Tunbridge Wells office. Please ensure that you are able to commute to one or both of these locations.
What’s in it for You:
- Competitive Salary: With a performance bonus and exciting Above & Beyond Awards to recognise your hard work.
- Great Benefits: From private medical insurance to life insurance, a healthcare cash plan, and even your birthday off, we’ve got you covered.
- Professional Growth: Continuous development and the chance to build a career with a growing Firm.
- Culture: Regular team social events, a ‘Dress for the Day’ dress code, a welcoming office culture where your contributions are celebrated.
Company pension
Enhanced maternity leave
Life insurance
Private medical insurance
Referral programme
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service, Legal Services, Human Resources Services, Professional Training and Coaching
Client Experience Coordinator in Royal Tunbridge Wells employer: Loch
Loch is an exceptional employer that prioritises client-focused legal services while fostering a supportive and dynamic work culture in Greater London. With a commitment to professional development, employees benefit from competitive salaries, performance bonuses, and a flexible hybrid work environment that encourages growth and collaboration among colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Coordinator in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Loch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Loch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Coordinator in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Loch:Your cover letter is your chance to shine! Tell us why you want to work at Loch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Loch!
How to prepare for a job interview at Loch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
