At a Glance
- Tasks: Provide customer-focused admin support in a stunning national park setting.
- Company: Join a passionate team at Loch Lomond & The Trossachs National Park Authority.
- Benefits: Flexible working, generous leave, and wellbeing services.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Work in breathtaking scenery while making a real difference for visitors.
- Qualifications: Customer service experience and strong Microsoft Office skills.
The predicted salary is between 24000 - 36000 £ per year.
Ready for a role that combines purpose, people, and breathtaking scenery? Imagine working every day in one of the most stunning landscapes in the world. Loch Lomond & The Trossachs National Park spans over 720 square miles of Scotland’s finest countryside, attracting more than 4 million visitors each year. From dramatic sea lochs and rugged coastlines to majestic glens and the iconic Loch Lomond itself, Scotland’s first National Park is a truly magical place to live, visit and work.
We’re looking for a Support Assistant to join our Executive & Business Support team. In this role, you’ll provide efficient, customer‑focused administration and communication support for the National Park Authority, with a particular emphasis on weekends throughout our busy visitor season. You’ll also play a key role during the winter months, working front‑of‑house to provide essential administrative support and ensuring visitors and communities continue to receive timely, accurate information and advice across multiple channels—including phone, website, and social media.
Why join us? We’re a small, passionate organisation that values its people above all else. We want to attract and retain the very best talent—people who reflect the communities and visitors we serve. We’re committed to flexibility, whether that’s working patterns or location, and we’re proud to be part of the Disability Confident scheme.
What you’ll bring:
- A natural ability to connect with people and deliver exceptional customer service.
- Experience in a customer-focused environment.
- Strong knowledge of Microsoft Office and confidence using online platforms.
- The ability to multitask, prioritise, and work independently.
How to apply: If you are interested in these roles, please complete your application by 10th March 2026 @ 9am. Access our application form on our job portal. Interviews will be virtual and scheduled for 19th March 2026.
Who we are and our values: We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation. Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Support Assistant in Balloch employer: Loch Lomond & Trossachs National Park
Join Loch Lomond & The Trossachs National Park Authority as a Support Assistant and immerse yourself in one of Scotland's most breathtaking landscapes. We pride ourselves on our flexible work culture, generous benefits including a robust pension scheme and wellbeing services, and a commitment to diversity and inclusion. Here, you will not only contribute to the visitor experience but also grow within a passionate team that values every individual and their unique contributions.
Contact Details:
Loch Lomond & Trossachs National Park Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Assistant in Balloch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Loch Lomond & Trossachs National Park. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Loch Lomond & Trossachs National Park before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Assistant in Balloch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Loch Lomond & Trossachs National Park:Your cover letter is your chance to shine! Tell us why you want to work at Loch Lomond & Trossachs National Park specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Loch Lomond & Trossachs National Park!
How to prepare for a job interview at Loch Lomond & Trossachs National Park
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
