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- Tasks: Deliver exceptional customer experiences and support team coaching in a vibrant boutique.
- Company: Join a leading experiential brand with a focus on customer service.
- Benefits: Enjoy competitive pay, flexible hours, and generous holiday allowances.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude.
- Other info: Opportunities for personal development and a fun work environment.
Senior Sales Associate
Application Deadline: 25 October 2025
Department: Boutique
Employment Type: Permanent – Part Time
Location: Shrewsbury
Reporting To: Boutique Manager
Compensation: £14.02 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates.
Contract Type: Permanent Part Time
Weekly Hours: 12 hours per week
What Will You Do?
Day to Day
- Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
- Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
- Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
- Complete any other tasks required by Boutique Management to support the needs of the business
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
- Demonstrate a good understanding of different market types and customers
People
- Support the management team in the ongoing coaching of the team’s product knowledge & understanding
- Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- Able to demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What we offer you!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Senior Sales Associate employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the brand's style and values. Looking the part can boost your confidence and make a great first impression on the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Sales Associate
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've excelled in customer service or met KPIs in previous roles – we love seeing that!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and makes it into the right hands. Plus, it’s super easy!
How to prepare for a job interview at L'occitane
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with L’Occitane’s values and product range. This will not only show your enthusiasm for the brand but also help you answer questions about how you can contribute to their mission of providing exceptional customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your ability to provide excellent service will resonate well, especially since this role is all about creating memorable shopping experiences.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you can support the management team and coach new associates, as this will show you’re a great fit for the boutique environment.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to sales roles. Be prepared to talk about how you’ve met or exceeded KPIs in previous positions, as this will demonstrate your motivation and ability to drive results in the boutique.
