Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support team coaching in a vibrant retail environment.
- Company: Join the iconic John Lewis team at Oxford Street, known for its commitment to quality and service.
- Benefits: Enjoy competitive pay, flexible holidays, and a range of employee perks including discounts and bonuses.
- Why this job: Be part of a dynamic team where your passion for retail can shine and make a difference.
- Qualifications: Customer service skills and a love for retail are essential; teamwork and communication are key.
- Other info: Opportunities for personal growth and development in a supportive and engaging workplace.
The predicted salary is between 28000 - 42000 £ per year.
Senior Sales Advisor – John Lewis Oxford Street
Department: Boutique
Employment Type: Permanent – Full Time
Location: St Christopher\’s Place, London
Reporting To: Boutique Manager
Compensation: £14.79 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates.
Contract Type: Permanent
Weekly Hours: 37.5
What Will You Do?
- Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
- Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
- Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
- Complete any other tasks required by Boutique Management to support the needs of the business
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
- Demonstrate a good understanding of different market types and customers
People
- Support the management team in the ongoing coaching of the team’s product knowledge & understanding
- Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
What We Need From You:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- Able to demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
#J-18808-Ljbffr
Senior Sales Advisor – John Lewis Oxford Street employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Advisor – John Lewis Oxford Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out John Lewis's values and how they align with your own. This will help you connect with the team and show that you're genuinely interested in being part of their boutique.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your commercial flair! Brush up on your product knowledge and be prepared to discuss how you can contribute to meeting those KPIs. Demonstrating your understanding of the market and customers will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Senior Sales Advisor – John Lewis Oxford Street
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that demonstrate your ability to meet those KPIs and provide exceptional customer service.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at L'occitane
✨Know Your Products Inside Out
As a Senior Sales Advisor, you'll need to have a solid understanding of the products you'll be selling. Before your interview, make sure you research the brand and its offerings thoroughly. Familiarise yourself with key products, their benefits, and any current promotions. This will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Customer service is at the heart of this role. Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled difficult situations or provided exceptional service. Be ready to discuss these scenarios during the interview to demonstrate your capability in creating an exceptional shopping experience.
✨Demonstrate Team Spirit
Since you'll be supporting the management team and coaching new associates, it's crucial to highlight your teamwork skills. Share instances where you've successfully collaborated with colleagues or taken on leadership roles. This will show that you're not just a great individual contributor but also a team player who can help foster a positive work environment.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, training opportunities, or how success is measured in the boutique. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with your interviewers on a deeper level.
