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- Tasks: Deliver exceptional customer service and maintain boutique standards while promoting products.
- Company: Join a vibrant retail brand known for its experiential shopping experience.
- Benefits: Enjoy competitive pay, flexible holidays, and a range of employee perks.
- Why this job: Be part of a dynamic team and make customers' shopping experiences unforgettable.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude.
- Other info: Flexible hours with opportunities for personal growth and development.
Sales Associate
Department: Boutique
Employment Type: Fixed Term – Part Time
Location: Chichester
Reporting To: Boutique Manager
Compensation: £12.60 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques.
Contract Type: Fixed Term until Dec 24th 2025
Weekly Hours: 8 hours with occasional overtime.
Store currently trades Monday-Saturday. We trade Sundays only during peak (Nov/ Dec) or for event days so we need availability mainly during the week with the occasional weekend days. Shift times will often be between the hours of 10.30-5pm.
What Will You Do?
Day to Day
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal KPI’s set by the Boutique Manager to contribute to the success of the Company
- Understanding of different market types and customers
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seeks opportunities to support Brand through project work
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Sales Associate employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with L’Occitane’s products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what the company is all about.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional shopping experience, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it’s really like to work there. Plus, they might even give you some insider tips for your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make that dream job happen!
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in retail or customer service that align with what we’re looking for in a Sales Associate.
Show Your Enthusiasm: Express your excitement about the role and our brand! We love candidates who are genuinely interested in providing an exceptional shopping experience and who can connect with our values.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at L'occitane
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products and services offered by the company. Being able to discuss specific items and their benefits will show your enthusiasm and knowledge, which is crucial for a Sales Associate role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create an exceptional shopping experience.
✨Demonstrate Team Spirit
Since the role involves working as part of a team, be ready to discuss how you collaborate with others. Share stories that highlight your reliability, flexibility, and positive attitude in a team setting, as these traits are essential for success in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the boutique. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
