At a Glance
- Tasks: Lead a beauty counter, connect with customers, and drive sales through exceptional service.
- Company: Join L'Occitane en Provence, a brand committed to beauty and sustainability.
- Benefits: Enjoy flexible working, generous leave, and a range of employee perks.
- Other info: Be part of a diverse team that values trust, curiosity, and excellence.
- Why this job: Make a real impact in beauty while nurturing your personal and professional growth.
- Qualifications: Experience in customer service and a passion for beauty and sustainability.
The predicted salary is between 31500 - 38500 £ per year.
Why Join Us? At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.
You Are
- A guest-centric professional who brings warmth, elegance, and authenticity to every interaction.
- A commercial thinker who understands the power of storytelling and personalised service.
- A curious learner who embraces feedback and seeks growth through shared success.
- A sustainability advocate who integrates our values into every guest experience and operational task.
What You’ll Do
- Own your business
- Take full accountability for overall counter performance, ensuring targets are consistently achieved or exceeded.
- Analyse sales data to identify trends, opportunities, and actions to drive growth.
- Develop plans to increase footfall, retention, and average transaction value (ATV).
- Maximise every client interaction to support overall counter success.
- Support and develop the team
- Support in delivering excellent client experiences and product knowledge.
- Contribute to performance conversations and highlight development opportunities.
- Encourage ongoing learning through knowledge sharing and training support.
- Foster a positive, collaborative, and inclusive team environment.
- Support the smooth day-to-day running of the counter, including rota contribution where needed.
- Deliver service excellence
- Support the delivery of high-quality, results-driven service led experiences.
- Maintain exceptional standards of hygiene, professionalism, and compliance.
- Champion a seamless client journey from booking to follow-up.
- Monitor feedback and performance metrics to support continuous improvement.
- Collaborate with cross-functional teams to ensure consistent service delivery.
- Build and nurture relationships
- Deliver personalised consultations and exceptional service experiences.
- Build strong client relationships through follow-ups and tailored skincare advice.
- Support in-store events and activations to attract and engage clients.
- Develop strong working relationships with retail partners and store teams.
- Represent L’Occitane en Provence with professionalism, building trust with clients and colleagues.
- Collaborate with internal teams to support brand initiatives and commercial success.
- Drive counter and brand excellence
- Maintain high standards of merchandising, presentation, and hygiene.
- Support stock management, audits, and accurate product handling.
- Contribute to promotional activity and in-store events to drive brand awareness.
- Ensure compliance with L’Occitane en Provence and partner brand standards.
What We Offer You!
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff– 3 days in the office.
- Work from Anywhere Policy – up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day’s holiday for Newly Weds.
- Discount Scheme.
- Product allocation.
- Company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
Our Diversity, Equity & Inclusion Engagements: L’Occitane en Provence is an equal opportunities employer. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability. We welcome applications from people of all genders, ages, sexual orientations, ethnicities, backgrounds, religions, beliefs, ability statuses, and all other dimensions of diversity. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
Counter Manager - H Beauty in Milton Keynes employer: L'occitane
L’Occitane en Provence is an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As an EMEA Marketing Coordinator, you will benefit from a generous discretionary bonus scheme, enhanced parental leave, and a flexible working environment that promotes work-life balance. With opportunities for professional growth and a commitment to sustainability, this role in a multicultural setting provides a meaningful and rewarding career path.
