At a Glance
- Tasks: Assist the Boutique Manager in daily operations and provide exceptional customer service.
- Company: Join L'Occitane, a brand that values sustainability and personal growth.
- Benefits: Enjoy a competitive salary, bonus scheme, flexible hours, and generous holiday allowance.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: 3+ years of retail management experience and strong leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team. As an ambassador for L'Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type: Permanent
Weekly Hours: 28 hours
What Will You Do?
- To support the Boutique Manager in all day to day operational and personnel responsibilities.
- Offer & provide demonstrations (including hand massage) to all customers.
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
- In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
- Support the Boutique with security and general Health & Safety management & monitoring.
Commercial Flair
- To drive KPI's and drive results in order to reach and exceed targets.
- Understanding of different market types and customers.
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally.
People
- To lead by example and to support and mentor all new store employees during their induction & probationary period.
- To demonstrate and coach customer service skills through L'Occi way & MTS (online learning platform) personally and with the team.
- To coach & develop all team members wherever necessary and encourage self-development.
Reporting
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI's.
- Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
- Seek opportunities to support Brand through project work.
- Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.
- To maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to ensure your development is a priority whilst with L'Occitane.
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
- Support in-Boutique and external customer events.
- Adhere to Company policies and procedures at all times.
- Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, demonstrated by 3 year's plus of retail management experience.
- Excellent customer service skills.
- Strong leadership qualities.
- Confident and effective communication and listening skills.
- Able to demonstrate pro-active selling ability.
- Highly motivated to achieve personal KPI's and contribute towards Boutique objectives.
- Able to work effectively in a team.
- Reliable, honest and flexible.
- Positive and friendly attitude as well as consistent ability to operate at your best.
What we offer you:
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible.
Assistant Boutique Manager in London employer: L'occitane
L’Occitane en Provence is an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As an EMEA Marketing Coordinator, you will benefit from a generous discretionary bonus scheme, enhanced parental leave, and a flexible working environment that promotes work-life balance. With opportunities for professional growth and a commitment to sustainability, this role in a multicultural setting provides a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out L'Occitane's social media and website to understand their values and products. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these during your chat.
✨Tip Number 3
Show off your leadership qualities! Think of times when you've led a team or mentored someone. Highlight how you can support new employees and drive results in the boutique. We want to see that you can inspire others!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Boutique Manager in London
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that align with what we’re looking for in an Assistant Boutique Manager.
Show Your Enthusiasm:Express your excitement about the role and the brand! We love candidates who are genuinely interested in L'Occitane and can convey that enthusiasm in their written application.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at L'occitane
✨Know Your Products Inside Out
As an Assistant Boutique Manager, you'll need to have a solid understanding of the products you'll be selling. Before your interview, make sure you familiarise yourself with L'Occitane's range, including key ingredients and benefits. This will not only help you answer questions confidently but also demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
The role requires strong leadership qualities, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully led a team or mentored new employees. Highlight how you can inspire others and contribute to a positive team environment.
✨Demonstrate Your Customer Service Expertise
Customer service is at the heart of this role. Prepare to share stories that showcase your ability to provide exceptional service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will show that you embody the 'L'Occi way' of service.
✨Be Ready to Discuss KPIs and Sales Strategies
Since driving results and achieving KPIs is crucial, come equipped with ideas on how you would approach this in the boutique. Discuss any past experiences where you successfully met or exceeded targets, and be ready to suggest innovative marketing strategies or events that could boost sales.
