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- Tasks: Deliver exceptional customer service and support boutique management with key holder duties.
- Company: Join a leading experiential retail brand in a vibrant boutique environment.
- Benefits: Enjoy competitive pay, flexible holidays, and a range of employee perks.
- Why this job: Be part of a dynamic team and enhance your retail skills while making customers smile.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude.
- Other info: Flexible working options and opportunities for personal development.
Key Holder Sales Associate
Application Deadline: 14 November 2025
Department: Boutique
Employment Type: Permanent – Part Time
Location: Cambridge
Reporting To: Boutique Manager
Compensation: £13.07 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Permanent
Weekly Hours: 8 hours
What Will You Do?
Day to Day
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
- Understanding of different customer types
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
Driving Results
- Support in-Boutique and external customer events
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest, and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Key Holder Sales Associate employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Sales Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect with the team and show that you're genuinely interested in being part of their boutique family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle different types of customers. Role-playing these situations can boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Dress the part! Since this is a retail position, make sure you look polished and professional. Your appearance can say a lot about your attitude towards the job, so show them you’re ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Key Holder Sales Associate
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve provided exceptional customer service or worked in a team – it’ll make you stand out!
Follow Instructions: Since we have an anonymous application process, ensure you follow all the guidelines carefully. Double-check that you’ve completed all sections before hitting submit – we wouldn’t want you to miss out on this opportunity!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at L'occitane
✨Know the Brand Inside Out
Before your interview, make sure you research L’Occitane thoroughly. Understand their products, values, and what makes them unique in the retail space. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
As a Key Holder Sales Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can demonstrate your proactive selling ability and how you’ve handled challenging situations.
✨Demonstrate Team Spirit
This role requires working effectively within a team. Be ready to discuss how you’ve collaborated with others in previous jobs. Highlight any experiences where you supported your team or contributed to achieving collective goals, as this will resonate well with the hiring team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the boutique’s culture, team dynamics, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can fit into their team and contribute to their success.
