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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support boutique management with key holder duties.
- Company: Join a vibrant retail brand known for its experiential shopping environment.
- Benefits: Enjoy competitive pay, flexible holidays, and a range of employee perks.
- Why this job: Be part of a dynamic team and enhance your retail skills in a fun atmosphere.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude.
- Other info: Great opportunities for personal development and career growth.
Key Holder Sales Associate
Department: Boutique
Employment Type: Fixed Term – Part Time
Location: Watford
Reporting To: Boutique Manager
Compensation: £13.07 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Fixed Term, 3 months
Weekly Hours: 12
What Will You Do?
Day to Day
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
- Understanding of different customer types
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
Driving Results
- Support in-Boutique and external customer events
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest, and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Key Holder Sales Associate employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Sales Associate
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into L’Occitane’s products and values. This way, you can show off your passion for retail and how you can contribute to creating that exceptional shopping experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle different customer types. Being able to demonstrate your proactive selling ability will definitely impress the hiring team.
✨Tip Number 3
Show your team spirit! During interviews, share examples of how you've worked effectively in a team before. Highlighting your reliability and flexibility will make you stand out as a candidate who fits right into their boutique culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the L’Occi Way!
We think you need these skills to ace Key Holder Sales Associate
Some tips for your application 🫡
Show Your Passion for Retail: Let us see your love for retail shine through in your application! Share any experiences you've had in customer-facing roles and how they’ve shaped your desire to provide exceptional service.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Key Holder Sales Associate role. We want to know how you can contribute to our team and help create an amazing shopping experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at L'occitane
✨Know Your Products
Before the interview, make sure you brush up on the products and services offered by the boutique. Being able to discuss specific items and their benefits will show your passion for retail and your commitment to providing exceptional customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will help you illustrate your ability to create an exceptional shopping experience.
✨Show Your Team Spirit
Since this role involves working closely with a team, be ready to talk about your experiences in collaborative environments. Highlight times when you supported your colleagues or contributed to team goals, as this will demonstrate your reliability and flexibility.
✨Be Ready for Key Holder Responsibilities
Familiarise yourself with the key holder duties mentioned in the job description, such as cash handling and health & safety compliance. Showing that you understand these responsibilities and are prepared to take them on will set you apart from other candidates.
