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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support boutique management with key holder duties.
- Company: Join a leading experiential retail brand known for its vibrant culture.
- Benefits: Competitive pay, bonus scheme, flexible holidays, and health benefits.
- Why this job: Be part of a dynamic team and enhance your retail skills in a fun environment.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude.
- Other info: Enjoy opportunities for personal development and a supportive work culture.
Overview
Application Deadline: 15 October 2025
Department: Boutique
Employment Type: Fixed Term – Part Time
Location: Ashford
Reporting To: Boutique Manager
Compensation: £14.22 / hour
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Fixed Term 4 months
Weekly Hours: 12
What Will You Do?
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
- Understanding of different customer types
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
Driving Results
- Support in-Boutique and external customer events
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments
The Perfect Candidate
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest, and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Key Holder Sales Associate employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Sales Associate
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with L’Occitane’s products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what the company is all about.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional shopping experience, think of scenarios where you can demonstrate your ability to handle different customer types. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to the brand. This not only shows your enthusiasm but also gives you insider tips that could be super helpful during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Make sure to highlight your relevant experience and how you can contribute to the boutique’s success!
We think you need these skills to ace Key Holder Sales Associate
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let us know why you love retail! Share your experiences and what excites you about working in a customer-facing environment. We want to see that spark!
Highlight Your Customer Service Skills: Make sure to emphasise your excellent customer service skills. Give examples of how you've gone above and beyond for customers in the past. We’re all about providing an exceptional shopping experience!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value a positive and friendly attitude, so show us who you are and how you can contribute to our team!
Apply Through Our Website: Remember to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at L'occitane
✨Know the Brand Inside Out
Before your interview, make sure you research L’Occitane thoroughly. Understand their values, products, and what makes them unique in the retail space. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Key Holder Sales Associate role, so be ready to impress!
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be prepared to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or supported your colleagues, highlighting your reliability and positive attitude.
✨Be Ready for Role-Specific Scenarios
Expect situational questions related to key holder duties, such as cash handling and opening/closing procedures. Brush up on health and safety compliance as well. Practising these scenarios can help you feel more at ease during the interview.
