IT Intern - UK & Ireland

The IT Intern will provide first-line IT support to users across the UK & Ireland business, including retail stores, warehouse and corporate functions. The role supports the day-to-day operation of IT services, ensuring users receive timely and effective technical assistance. Working as part of the UK & Ireland IT team and in collaboration with European and Global IT teams, the postholder will assist with incident resolution, hardware and software deployment, user administration, system support and project-related activities. The role provides practical experience across a broad range of technologies and business environments, including Microsoft 365, retail systems, end-user computing and infrastructure support. The IT Intern will support the delivery of IT services across multiple locations and functions.

Responsibilities will include:

• Assisting users with technical issues.
• Preparing and configuring devices.
• Supporting store technologies and ePOS systems.
• Maintaining IT assets and documentation.
• Contributing to ongoing IT initiatives.
• Helping colleagues resolve hardware, software, connectivity and account-related issues.
• Receiving, managing and documenting IT service requests and incidents through our service desk.
• Providing first-line and developing second-line support, with guidance from experienced IT colleagues.
• Supporting the setup, configuration and deployment of laptops, desktops, mobile devices, printers and ePOS equipment.
• Assisting with the installation and configuration of software and technology solutions.
• Gaining hands-on experience with technologies including Microsoft 365, Microsoft Teams, Windows, Intune, MECM, SharePoint, iOS and other business applications.
• Supporting retail stores, offices and warehouse locations with on-site and remote IT requirements.
• Assisting with technology preparation for new initiatives, projects, store activities and business changes.
• Working alongside our UK IT team and collaborating with the L'Occitane Global IT Teams and Service Desk.
• Learning how IT incidents are investigated, prioritised, resolved and escalated within a global organisation.
• Assisting with hardware lifecycle management, including equipment preparation, maintenance, returns and responsible recycling.
• Supporting our sustainability initiatives, including the responsible reuse and recycling of technology in line with WEEE requirements.
• Assisting with IT administration, procurement and relationships with technology suppliers.
• Helping create and maintain simple, useful IT guidance and training materials for colleagues.
• Following L'Occitane Group security, data protection and IT policies.
• Taking ownership of tasks and seeing them through to completion, asking for help when needed.

The Perfect Candidate:

We're much more interested in your potential, attitude and approach to learning. You might already have some IT experience through education, previous work, personal projects, volunteering, customer service or simply helping friends and family with technology. You could be a recent graduate, someone starting their IT career, or someone looking to make their first move into professional IT.

We're looking for someone who:

• Has a genuine interest in technology and enjoys learning how things work.
• Is curious, willing to learn and not afraid to ask questions.
• Is friendly, approachable and enjoys helping people.
• Has strong communication and interpersonal skills.
• Can explain technical issues in simple, easy-to-understand language.
• Takes pride in providing a great experience for the person they are helping.
• Is organised and able to manage different tasks and priorities.
• Is reliable, punctual and willing to get involved.
• Takes ownership and follows tasks through rather than waiting to be asked.
• Has good attention to detail and enjoys solving problems.
• Can work independently but also enjoys being part of a team.
• Is comfortable working with people at different levels of technical understanding.
• Demonstrates enthusiasm for developing a career in IT.
• Is willing to travel occasionally to support our UK & Ireland locations where required.
• Demonstrates and acts as a positive role model for the L'Occitane Group values and behaviours.

Technical experience:

Some familiarity with technologies and hardware, specifically Windows, Microsoft 365, mobile devices, networking or troubleshooting would be useful, but extensive technical experience is not required. An interest in AI and automation tools, and an awareness of how these technologies are increasingly being used within IT and the wider workplace, would also be beneficial. What you don't know, we'll help you learn.

What We Offer You:

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance - above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff- 3 days in the office
• Work from Anywhere Policy - up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day's holiday for Newly Weds
• Discount Scheme
• Product allocation
• Company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards

*Please note some eligibility criteria may apply.

Our Diversity, Equity & Inclusion Engagements:

L'Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours - Trust, Curiosity, Excellence, Impact - and who share our commitment to sustainability. We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. If you believe your profile is a good match for this position, we invite you to apply even if you don't fulfil every single listed qualification.