At a Glance
- Tasks: Lead the growth of our UK eCommerce business across various platforms.
- Company: Join an award-winning Korean skincare brand that celebrates natural beauty.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave policies.
- Other info: Be part of a diverse team committed to sustainability and inclusivity.
- Why this job: Make a real impact in the beauty industry while enhancing customer experiences.
- Qualifications: 4-6 years in eCommerce with a focus on beauty or fast-paced consumer brands.
The predicted salary is between 49500 - 60500 £ per year.
At Erborian we are proud to be an award-winning Korean skincare and makeup hybrid brand that believes in embracing the natural beauty of your skin. Our aim is to provide products that enhance your natural skin instantly whilst also helping it over time…think your skin but on its best day…day after day! We believe life would be brighter if you recognize your worth and prioritise feeling good in your skin. We leverage the power of Korean Skincare to boost both your skin and self-esteem.
We are looking for a commercially driven Digital Ecommerce & Marketplace Manager to lead the trading performance and growth of our UK eCommerce business across our DTC website, TikTok Shop and key pure-play retail partners, including THG Group (Lookfantastic & Cult Beauty) and ASOS. This is an exciting opportunity for a data-driven and customer-focused eCommerce professional to take ownership of digital trading, CRM, marketplace performance and online customer experience.
Working closely with local and global teams, you will develop and execute strategies that drive sales, conversion, customer acquisition and retention, while ensuring best-in-class execution across all digital touchpoints. Reporting into the Head of Digital, you will play a key role in shaping the UK digital growth strategy, identifying opportunities for optimisation and delivering exceptional customer experiences across the online journey.
What Will You Do?
- Ecommerce Trading & Growth
- Own the day-to-day trading performance of Erborian.co.uk, TikTok Shop, THG Group and ASOS.
- Develop and execute the annual digital trading calendar, including product launches, promotional activity, GWP campaigns and seasonal activations.
- Drive revenue growth through effective trading, onsite merchandising and customer journey optimisation.
- Monitor sales, traffic, conversion and customer behaviour data to identify opportunities and implement improvements.
- Manage budgets and support forecasting activities across all digital channels.
- Website Optimisation & Customer Experience
- Lead the optimisation of the customer journey from landing page to checkout.
- Partner with local and central teams to deploy digital initiatives and enhance website performance.
- Deliver SEO, GEO and CRO strategies to improve visibility, traffic and conversion rates.
- Ensure a seamless user experience through ongoing testing, analysis and performance monitoring.
- CRM & Customer Retention
- Own the UK CRM strategy, campaign calendar and customer segmentation approach.
- Drive customer acquisition, retention and loyalty initiatives.
- Analyse CRM performance and customer insights to enhance engagement and lifetime value.
- Collaborate with global CRM teams to deliver best-in-class customer communications.
- Marketplace & Pure Player Management
- Manage the commercial performance of TikTok Shop, driving trading opportunities, product launches and promotional activity.
- Own relationships and performance across key pure‑play partners including Lookfantastic, Cult Beauty and ASOS.
- Ensure best‑in‑class product content, imagery, campaign execution and digital shelf visibility.
- Identify opportunities to increase share of search, category performance and sales growth.
- Retailer.com Support
- Support key online retail partners including Boots, Space NK and other strategic accounts.
- Ensure high-quality digital content and successful online activation of launches and campaigns.
- Work cross-functionally with Trade Marketing and National Account Managers to maximise online visibility and performance.
- Analytics & Team Leadership
- Track and report on key performance metrics, including sales, traffic, conversion, average order value, retention and customer acquisition.
- Deliver regular business reviews and actionable insights to stakeholders.
- Manage and support the Ecommerce & CRM Project Lead, ensuring effective prioritisation and delivery of key initiatives.
Perfect Candidate
- 4–6 years’ experience in ecommerce trading, digital commerce or Marketplace management within beauty, FMCG or a fast‑paced consumer brand, Beauty, skincare or premium consumer goods experience preferred.
- Proven track record managing DTC websites and marketplace/pure‑player accounts (e.g., TikTok Shop, THG Group, ASOS, Amazon or similar).
- Strong understanding of digital trading, including promotional planning, merchandising, conversion optimisation and performance analysis.
- Experience working with retailer .com partners (Boots, Space NK, Lookfantastic or equivalent), including content management, launches and promotional execution.
- Solid knowledge of SEO, GEO, CRO, onsite optimisation and customer journey best practices.
- Strong analytical skills with the ability to interpret data, identify trends and build actionable insights.
- Experience with CRM platforms, segmentation logic and customer lifecycle strategies.
- Comfortable managing cross‑functional stakeholders and collaborating with international teams.
- Highly organised with strong project management skills and the ability to prioritise multiple workstreams.
- Excellent communication skills with the ability to influence internal and external partners.
- Experience managing or mentoring junior team members is a plus.
- Familiarity with ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and analytics tools (GA4, Looker, Power BI) is beneficial.
- Strong understanding of Google Analytics (GA4), Power BI and ecommerce reporting tools.
What We Offer You!
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for Newly Weds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*Please note some eligibility criteria may apply
Our Diversity, Equity & Inclusion Engagements: L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability. We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
Erborian - Digital Ecommerce & Marketplace Manager employer: L'occitane
L’Occitane en Provence is an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As an EMEA Marketing Coordinator, you will benefit from a generous discretionary bonus scheme, enhanced parental leave, and a flexible working environment that promotes work-life balance. With opportunities for professional growth and a commitment to sustainability, this role in a multicultural setting provides a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Erborian - Digital Ecommerce & Marketplace Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like L'occitane are looking for when hiring for a Erborian - Digital Ecommerce & Marketplace Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to L'occitane for the Erborian - Digital Ecommerce & Marketplace Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at L'occitane as a Erborian - Digital Ecommerce & Marketplace Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out L'occitane’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Erborian - Digital Ecommerce & Marketplace Manager.
We think you need these skills to ace Erborian - Digital Ecommerce & Marketplace Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at L'occitane, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with L'occitane's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at L'occitane. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at L'occitane
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that L'occitane uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at L'occitane. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
