At a Glance
- Tasks: Lead a beauty counter, connect with customers, and drive sales through exceptional service.
- Company: Join L'Occitane en Provence, a brand committed to beauty and sustainability.
- Benefits: Enjoy flexible working, generous leave, and a range of employee perks.
- Other info: Be part of a diverse team that values trust, curiosity, and excellence.
- Why this job: Make a real impact in beauty while nurturing your personal and professional growth.
- Qualifications: Experience in customer service and a passion for beauty and sustainability.
The predicted salary is between 31500 - 38500 £ per year.
Why Join Us? At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.
You Are
- A guest-centric professional who brings warmth, elegance, and authenticity to every interaction.
- A commercial thinker who understands the power of storytelling and personalized service.
- A curious learner who embraces feedback and seeks growth through shared success.
- A sustainability advocate who integrates our values into every guest experience and operational task.
What You’ll Do
- Own your business: Take full accountability for overall counter performance, ensuring targets are consistently achieved or exceeded. Analyse sales data to identify trends, opportunities, and actions to drive growth. Develop plans to increase footfall, retention, and average transaction value (ATV). Maximise every client interaction to support overall counter success.
- Support and develop the team: Support in delivering excellent client experiences and product knowledge. Contribute to performance conversations and highlight development opportunities. Encourage ongoing learning through knowledge sharing and training support. Foster a positive, collaborative, and inclusive team environment. Support the smooth day-to-day running of the counter, including rota contribution where needed.
- Deliver service excellence: Support the delivery of high-quality, results-driven service led experiences. Maintain exceptional standards of hygiene, professionalism, and compliance. Champion a seamless client journey from booking to follow-up. Monitor feedback and performance metrics to support continuous improvement. Collaborate with cross-functional teams to ensure consistent service delivery.
- Build and nurture relationships: Deliver personalised consultations and exceptional service experiences. Build strong client relationships through follow-ups and tailored skincare advice. Support in-store events and activations to attract and engage clients. Develop strong working relationships with retail partners and store teams. Represent L’Occitane en Provence with professionalism, building trust with clients and colleagues. Collaborate with internal teams to support brand initiatives and commercial success.
- Drive counter and brand excellence: Maintain high standards of merchandising, presentation, and hygiene. Support stock management, audits, and accurate product handling. Contribute to promotional activity and in-store events to drive brand awareness. Ensure compliance with L’Occitane en Provence and partner brand standard.
What We Offer You:
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for Newly Weds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*Please note some eligibility criteria may apply.
Our Diversity, Equity & Inclusion Engagements: L’Occitane en Provence is an equal opportunities employer. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability. We welcome applications from people of all genders, ages, sexual orientations, ethnicities, backgrounds, religions, beliefs, ability statuses, and all other dimensions of diversity. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
Counter Manager - H Beauty employer: L'occitane
L’Occitane en Provence is an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As an EMEA Marketing Coordinator, you will benefit from a generous discretionary bonus scheme, enhanced parental leave, and a flexible working environment that promotes work-life balance. With opportunities for professional growth and a commitment to sustainability, this role in a multicultural setting provides a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - H Beauty
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like L'occitane, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like L'occitane!
We think you need these skills to ace Counter Manager - H Beauty
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at L'occitane, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at L'occitane and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show L'occitane that you’re ready to jump in and contribute right away!
How to prepare for a job interview at L'occitane
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
