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- Tasks: Assist the Boutique Manager in daily operations and provide exceptional customer service.
- Company: Join L'Occitane, a certified B Corp committed to sustainability and positive impact.
- Benefits: Enjoy flexible working, generous holiday allowance, and a range of employee perks.
- Why this job: Be part of a brand that values nature and beauty while developing your retail skills.
- Qualifications: 3+ years of retail management experience and strong leadership qualities required.
- Other info: Great opportunities for personal development and career growth in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L'Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type: Permanent
Weekly Hours: 37.5
What Will You Do?
- To support the Boutique Manager in all day to day operational and personnel responsibilities.
- Offer & provide demonstrations (including hand massage) to all customers.
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
- In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
- Support the Boutique with security and general Health & Safety management & monitoring.
- To drive KPI's and drive results in order to reach and exceed targets.
- Understanding of different market types and customers.
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally.
- To lead by example and to support and mentor all new store employees during their induction & probationary period.
- To demonstrate and coach customer service skills through L'Occi way & MTS (online learning platform) personally and with the team.
- To coach & develop all team members wherever necessary and encourage self-development.
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI's.
- Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
- Seek opportunities to support Brand through project work.
- Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.
- To maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to ensure your development is a priority whilst with L'Occitane.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
- Support in-Boutique and external customer events.
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, demonstrated by 3 year's plus of retail management experience.
- Excellent customer service skills.
- Strong leadership qualities.
- Confident and effective communication and listening skills.
- Able to demonstrate pro-active selling ability.
- Highly motivated to achieve personal KPI's and contribute towards Boutique objectives.
- Able to work effectively in a team.
- Reliable, honest and flexible.
- Positive and friendly attitude as well as consistent ability to operate at your best.
What we offer you:
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff– 3 days in the office.
- Work from Anywhere Policy – up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day's holiday for NewlyWeds.
- Discount Scheme.
- Product allocation.
- Company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
Some eligibility criteria may apply.
About L'OCCITANE EN PROVENCE:
L'OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature's wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.
Not only an award-winning brand and a premium retailer, L'OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.
L'OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees' careers, our main consideration is their ability to do their jobs and develop in their roles.
We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals.
Assistant Boutique Manager in Cardiff employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Boutique Manager in Cardiff
✨Tip Number 1
Get to know the brand! Before your interview, dive into L'Occitane's values and products. Show us that you’re not just another candidate but someone who genuinely connects with our mission and can represent us as an ambassador.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional experiences, think of examples where you've gone above and beyond for customers. We want to hear how you can bring that same energy to our boutique.
✨Tip Number 3
Be ready to showcase your leadership qualities! Whether it’s mentoring new team members or driving sales, we love candidates who can demonstrate their ability to lead by example. Share your past experiences where you’ve made a difference in your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining the L'Occitane family!
We think you need these skills to ace Assistant Boutique Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific experiences that highlight your enthusiasm and how you've contributed to achieving store goals in the past.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how your experience aligns with what we're looking for, so don’t hold back!
Highlight Leadership Skills: As an Assistant Boutique Manager, showcasing your leadership abilities is key. Include examples of how you've mentored team members or led initiatives that improved customer service or sales.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at L'occitane
✨Know Your Products Inside Out
As an Assistant Boutique Manager, you'll need to have a solid understanding of L'Occitane's products. Before your interview, take the time to research their product lines and be ready to discuss your favourites. This will show your passion for the brand and your ability to provide exceptional customer service.
✨Demonstrate Leadership Skills
Since this role involves supporting the Boutique Manager and mentoring new employees, be prepared to share examples of your leadership experience. Think of specific situations where you led a team or trained someone, and how that contributed to achieving targets. This will highlight your capability to drive results.
✨Showcase Your Commercial Flair
The job requires a knack for driving KPIs and organising local marketing events. Come up with a few creative ideas for events or promotions that could boost sales in the boutique. Presenting these ideas during your interview will demonstrate your entrepreneurial spirit and commitment to the business.
✨Emphasise Teamwork and Flexibility
L'Occitane values a positive and flexible attitude. Be ready to discuss how you've worked effectively in a team and adapted to changing circumstances in previous roles. Highlighting your reliability and willingness to support your colleagues will resonate well with the hiring team.