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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support boutique management with key holder duties.
- Company: Join a vibrant retail brand known for its experiential shopping environment.
- Benefits: Competitive pay, bonus scheme, flexible holidays, and health benefits.
- Why this job: Be part of a dynamic team and enhance your retail skills while making customers smile.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude.
- Other info: Enjoy opportunities for personal development and a fun work culture.
The predicted salary is between 13 - 16 £ per hour.
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team. To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Fixed Term, 6 months
Weekly Hours: 12
What Will You Do?
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance.
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers.
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
- Understanding of different customer types.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
- Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE.
Driving Results
- Support in-Boutique and external customer events.
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments.
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand.
- Excellent customer service skills.
- Confident and effective communication and listening skills.
- To demonstrate pro-active selling ability.
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives.
- Able to work effectively in a team.
- Reliable, honest, and flexible.
- Positive and friendly attitude as well as consistent ability to operate at your best.
What We Offer You!
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff– 3 days in the office.
- Work from Anywhere Policy – up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day’s holiday for NewlyWeds.
- Discount Scheme.
- Product allocation.
- Reward Gateway – company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
*some eligibility criteria may apply.
Key Holder Sales Associate in Brighton employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Sales Associate in Brighton
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Role-play common retail scenarios with friends or family. This will help you feel more confident in demonstrating your ability to provide exceptional service during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team. Let’s get you that Key Holder Sales Associate role!
We think you need these skills to ace Key Holder Sales Associate in Brighton
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve provided exceptional customer service or worked in a team – it’ll make you stand out!
Show Your Enthusiasm: Express your love for retail and working with customers in your application. We’re looking for someone who’s motivated and excited about the role, so let us know why you’d be a great fit for our boutique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at L'occitane
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, products, and what makes them unique in the retail space. This will not only help you answer questions confidently but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Key Holder Sales Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to provide an outstanding shopping experience, which is crucial for the role.
✨Demonstrate Team Spirit
This role requires working closely with others, so be ready to discuss how you contribute to a team environment. Share instances where you collaborated effectively with colleagues or supported management, as this will highlight your reliability and flexibility.
✨Prepare for Key Holder Responsibilities
Familiarise yourself with the key holder duties such as cash handling and health & safety compliance. Be prepared to discuss how you would handle these responsibilities and any relevant experiences you have. This shows that you’re ready to take on the role’s challenges right from the start.
