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- Tasks: Manage the boutique, lead a team, and ensure exceptional customer service.
- Company: Join L'Occitane, a brand that values prosperity and innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, and flexible working options.
- Why this job: Be a key player in a vibrant retail environment and drive sales success.
- Qualifications: 3+ years of retail management experience and strong communication skills.
- Other info: Opportunities for personal development and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Boutique Manager
Application Deadline: 12 December 2025
Department: Boutique
Employment Type: Permanent – Full Time
Location: St James Quarter, Edinburgh
Reporting To: Head of Region
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L’Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals.
Contract Type: Permanent
Weekly Hours: 37.5
What Will You Do?
Day to Day
- To oversee and be responsible for the day to day operation of the Boutique.
- To ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives.
- To effectively delegate, prioritize, direct and supervise all boutique employees.
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Commercial Flair
- To drive KPI’S and drive results in order to reach and exceed targets.
- Have a strong understanding of different market types and customers
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- Full accountability on all aspects of stock management ensuring that all stock is processed in the correct way
- To have the confidence and ambition to identify new and innovative ways to drive incremental sales
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally
People
- To lead by example and take overall responsibility for coaching and mentoring the team
- To maintain staff turnover by recruiting the right people and to deliver on all required training in line with company guidelines
- To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
- To effectively demonstrate people management, to coach & develop all team members to maximize their own potential.
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Reporting
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
- Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- To maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, demonstrated by 3 year’s plus of retail management experience
- Proven commercial acumen
- Clear communication skills – Communicates confidently and effectively in group situations
- Achieving Results – Drives financial objectives personally & within the team
- Business and Competitor Awareness
- Self-Motivation – Proactively seeks ways to enhance own performance
- Customer Focus – Develops team to exceed customer expectations
- Planning & Prioritising – Is able to prioritise tasks to achieve objectives
- Problem Solving & Decision Making – Confident in making decisions without input from Senior Management
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Boutique Manager employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager
✨Tip Number 1
Get to know the company inside out! Research L'Occitane's values, products, and customer service approach. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the boutique culture and what they look for in a manager. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to managing a boutique, such as dealing with difficult customers or driving sales. Practising your responses can give you the edge you need.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Boutique Manager
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Boutique Manager role and the L'Occitane values.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get straight to the point. This helps us understand your qualifications without sifting through unnecessary details.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and keeps everything organised on our end!
How to prepare for a job interview at L'occitane
✨Know Your Boutique Inside Out
Before the interview, make sure you’re familiar with L'Occitane's products and values. Understand their customer experience model, the L'Occi way, and be ready to discuss how you can uphold these standards in your role as a Boutique Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your coaching and mentoring experiences, and be ready to discuss how you can inspire your team to achieve sales targets and provide exceptional customer service.
✨Demonstrate Commercial Acumen
Be prepared to talk about your understanding of retail KPIs and how you’ve driven results in previous roles. Think of specific strategies you’ve implemented to boost sales or improve customer satisfaction, and be ready to share those insights.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the boutique’s goals and challenges. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
