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- Tasks: Support the Boutique Manager in daily operations and lead a passionate team.
- Company: Join L’Occitane, a brand that values sustainability and customer experience.
- Benefits: Enjoy competitive salary, bonus scheme, flexible holidays, and wellness perks.
- Why this job: Be a key player in creating exceptional shopping experiences and driving sales.
- Qualifications: 3+ years of retail management experience and strong leadership skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 29640 - 33280 £ per year.
Assistant Boutique Manager
Application Deadline: 5 November 2025
Department: Boutique
Employment Type: Permanent – Full Time
Location: Meadowhall Shopping Centre, Sheffield
Reporting To: Boutique Manager
Compensation: £29,640 – £33,280 / year
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type: Permanent
Weekly Hours: 37.5
What Will You Do?
Day to Day
- To support the Boutique Manager in all day to day operational and personnel responsibilities.
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
- In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
- Support the Boutique with security and general Health & Safety management & monitoring
Commercial Flair
- To drive KPI’S and drive results in order to reach and exceed targets.
- Understanding of different market types and customers
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally
People
- To lead by example and to support and mentor all new store employees during their induction & probationary period.
- To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
- To coach & develop all team members wherever necessary and encourage self-development
Reporting
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
- Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- To maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, demonstrated by 3 year’s plus of retail management experience
- Excellent customer service skills
- Strong leadership qualities
- Confident and effective communication and listening skills
- Able to demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What we offer you!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Assistant Boutique Manager employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Boutique Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching L’Occitane and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership flair! As an Assistant Boutique Manager, you'll need to support and mentor your team. Think about how you've led teams before and be prepared to discuss your approach to motivating others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Assistant Boutique Manager
Some tips for your application 🫡
Show Your Passion for Retail: Let us see your love for retail shine through in your application! Share specific experiences that highlight your retail management skills and how you've contributed to a team. We want to know what makes you tick!
Tailor Your Application: Make sure to customise your application to fit the Assistant Boutique Manager role. Highlight relevant experiences and skills that align with our job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your written application. Share your unique story and how it relates to the role. We’re looking for someone who can connect with our customers and team alike!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all applicants. Plus, it’s super easy!
How to prepare for a job interview at L'occitane
✨Know Your Products
Before the interview, make sure you have a solid understanding of L’Occitane's products and values. Familiarise yourself with their bestsellers and any recent campaigns. This will not only show your enthusiasm for the brand but also help you answer questions about how you would promote products in-store.
✨Demonstrate Leadership Skills
As an Assistant Boutique Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experience where you've successfully led a team or mentored new employees. Highlight how you can inspire others and drive results, as this is key to the role.
✨Showcase Your Customer Service Skills
Customer service is at the heart of retail. Be ready to discuss specific instances where you've gone above and beyond for a customer. Think about how you can apply the 'L’Occi way' in your approach to customer interactions and how you would train your team to do the same.
✨Prepare for Commercial Questions
Since driving KPIs and sales is crucial, brush up on your commercial awareness. Be prepared to discuss how you would use tools like Tableau to analyse performance and make decisions. Think of strategies you could implement to boost sales and engage customers effectively.
