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For Companies At a Glance
- Tasks: Assist the Boutique Manager in daily operations and provide exceptional customer service.
- Company: Join L’Occitane, a brand that values sustainability and community.
- Benefits: Enjoy competitive salary, bonus scheme, flexible holidays, and wellness perks.
- Why this job: Be a part of a vibrant team and make a real impact in retail.
- Qualifications: 3+ years of retail management experience and strong leadership skills.
- Other info: Opportunities for personal development and a fun work environment.
The predicted salary is between 25000 - 29000 £ per year.
Overview
Department: Boutique
Employment Type: Permanent – Full Time
Location: Bluewater Shopping Centre, Greenhithe
Reporting To: Boutique Manager
Compensation: £30,000 – £33,000 / year
Contract Type: Permanent
Weekly Hours: 37.5 hours per week
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
What Will You Do?
Day to Day
- To support the Boutique Manager in all day to day operational and personnel responsibilities.
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
- In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
- Support the Boutique with security and general Health & Safety management & monitoring
Commercial Flair
- To drive KPI’S and drive results in order to reach and exceed targets.
- Understanding of different market types and customers
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally
People
- To lead by example and to support and mentor all new store employees during their induction & probationary period.
- To demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team
- To coach & develop all team members wherever necessary and encourage self-development
Reporting
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI’s.
- Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
- To maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate
- A love of retail, demonstrated by 3 year’s plus of retail management experience
- Excellent customer service skills
- Strong leadership qualities
- Confident and effective communication and listening skills
- Able to demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What we offer you!
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff– 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Assistant Boutique Manager employer: L'occitane
Contact Detail:
L'occitane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Boutique Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out L’Occitane’s social media and website to understand their values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional shopping experience, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership qualities! Think about times when you've led a team or mentored someone. Be prepared to discuss how you can inspire and support new team members at L’Occitane, as this is key for the Assistant Boutique Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Boutique Manager
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific experiences that highlight your retail management skills and how you've made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'customer service' and 'team leadership', to show that you’re the perfect fit for the Assistant Boutique Manager role.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. A positive and friendly attitude is key, so make sure that reflects in your application.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people without any hassle!
How to prepare for a job interview at L'occitane
✨Know Your Products
Before the interview, make sure you have a solid understanding of L’Occitane's products and values. Familiarise yourself with their bestsellers and any recent campaigns. This will not only show your enthusiasm for the brand but also help you answer questions about how you would promote products in-store.
✨Demonstrate Leadership Skills
As an Assistant Boutique Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experience where you've successfully led a team or mentored new employees. Highlight how you can inspire others and drive results, as this is key to the role.
✨Showcase Your Customer Service Skills
Customer service is at the heart of retail, especially at L’Occitane. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can embody the 'L’Occi way' in your responses, demonstrating your commitment to providing exceptional service.
✨Prepare for Commercial Questions
Since driving KPIs and sales is crucial, be prepared to discuss how you've achieved targets in previous roles. Think about your approach to stock management, visual merchandising, and local marketing events. Showing that you understand the commercial side of retail will set you apart.
