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- Tasks: Engage customers and provide exceptional service in our boutique.
- Company: Join L'OCCITANE Group, a B Corp committed to sustainability and community.
- Benefits: Enjoy flexible working, generous holiday allowance, and a bonus scheme.
- Why this job: Be part of a vibrant team that values customer experience and personal growth.
- Qualifications: Passion for retail, excellent communication skills, and a positive attitude required.
- Other info: Part-time role with opportunities for development and unique employee perks.
Application Deadline: 14 July 2025
Department: Boutique
Location: Trafford Centre, Manchester
Compensation: £12.60 / hour
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques.
Contract Type: Permanent
Weekly Hours: 8
What Will You Do?
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations (including hand massage) to all customers.
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
- Consistently meet/exceed your personal Key Performance Indicators (KPIs) set by the Boutique Manager to contribute to the success of the Company.
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
- Seeks opportunities to support Brand through project work.
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
- Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events.
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand.
- Excellent customer service skills.
- Confident and effective communication and listening skills.
- To demonstrate pro-active selling ability.
- Highly motivated to achieve personal KPIs and contribute towards Boutique objectives.
- Able to work effectively in a team.
- Reliable, honest and flexible.
- Positive and friendly attitude as well as consistent ability to operate at your best.
What We Offer You:
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff – 3 days in the office.
- Work from Anywhere Policy – up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day’s holiday for NewlyWeds.
- Discount Scheme.
- Monthly product allocation.
- Reward Gateway – company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
*some eligibility criteria may apply
Seniority level: Associate
Employment type: Part-time
Job function: Sales and Business Development
Industries: Personal Care Product Manufacturing
Sales Associate (UK - delete everything in these brackets) employer: L'OCCITANE Group (B Corp)
Contact Detail:
L'OCCITANE Group (B Corp) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (UK - delete everything in these brackets)
✨Tip Number 1
Familiarise yourself with L'Occitane's product range and values. Understanding their commitment to sustainability and customer experience will help you connect better with the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will boost your confidence in providing exceptional service, which is crucial for the Sales Associate role.
✨Tip Number 3
Research common sales techniques and KPIs relevant to retail. Being knowledgeable about these concepts will allow you to demonstrate your motivation to meet and exceed targets during any discussions.
✨Tip Number 4
Network with current or former employees of L'Occitane if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Sales Associate (UK - delete everything in these brackets)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Associate position. Understand the key responsibilities and required skills, such as customer service excellence and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience in retail and customer service. Use specific examples that demonstrate your ability to meet KPIs and provide exceptional shopping experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your understanding of L'OCCITANE's values. Mention how your skills align with the company's goals and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at L'OCCITANE Group (B Corp)
✨Know the Brand
Before your interview, make sure you research L'Occitane and understand their values, products, and customer experience. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a Sales Associate role.
✨Demonstrate Teamwork
Since the role requires working effectively in a team, be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where teamwork led to achieving goals or improving customer satisfaction.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to demonstrate selling techniques or customer interactions. Practice these scenarios beforehand to feel more confident and showcase your proactive selling ability.
