At a Glance
- Tasks: Lead training and education initiatives to enhance customer experiences and team engagement.
- Company: Join L'Occitane en Provence, a brand committed to beauty and sustainability.
- Benefits: Enjoy flexible working, generous leave, and a range of employee perks.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in luxury retail or customer-centric roles is preferred.
The predicted salary is between 40000 - 50000 € per year.
Why Join Us? At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with our wider retail team to support delivery of high standard education and training.
You Are As a key member of our Commercial team, you’ll be a strong brand ambassador, storyteller, and crafter of memorable education and training experiences for our boutique colleagues, modelling knowledge and skills to best support our boutiques daily success. A sunny personality, a team player, a go‑getter — radiating positive energy with a ‘can‑do’ and ‘can‑grow’ attitude. A genuinely caring soul, connecting deeply with our wider team to meet their needs to help deliver meaningful beauty experiences for our customers. A passionate storyteller, bringing to life the performance and purpose behind every product range. A green heart, proud to embody and share our strong commitments to sustainability. An eye for excellence and detail, with experience – or affinity – from luxury retail, beauty, hospitality, or other guest‑centric worlds.
What Will You Do? Be the education point of contact for the brand across the UK & ROI. Deliver all Education & Experience Induction Training for the brand across the UK & ROI. Devise, implement, deliver and monitor a strategy which enhances customer experience, drives sales performance and increases team engagement. Design, develop and deliver programs, tools and delivery methods that effectively meet the needs of the business. Deliver field based in‑store and classroom training that educates, inspires and enables teams to deliver expert customer service experience, demonstrate our brand values and achieve KPIs. Provide leadership and vision to ensure the experience and educational needs of each channel are clear and embedded in the company strategy. Cascade through the channels available and embed new where needed. Act as a brand ambassador supporting various departments with expert advice, representing the brand at events, launches and on social channels. Drive new customer, retention, repurchase and increase customer satisfaction through a friction‑less and memorable customer experience. Effective day to day management of your direct reports including clear and measurable goals in place and performance reviews completed. Map the customer journey identifying opportunities for continuous improvement both for the customer and the team. Monitor and evaluate all programmes effectiveness, successes and ROI of materials and tools identifying the improvements to either content or programme. Ensure the continued effective communication to the field using the appropriate channels and identifying areas to improve and recommending solutions. Managing journey planner to reflect key training requirements of the business and delivering these. Effective management of a team of in‑store coaches to deliver key KPIs. Analyse and action all data relating to customer experience and engagement journey and provide key insights to the company to enhance this. Support the Heads of Region with specific training needs. Maintain all training data and keep up to date data on market, new and emerging brands, services, customer experience and new tools and methods available.
What We Offer You! Discretionary Company Bonus scheme Contribution Pension Scheme Holiday Allowance – above statutory Flexible Bank Holidays Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year Hybrid working for Office based staff – 3 days in the office Work from Anywhere Policy – up to 4 weeks a year Volunteering 1 Day Half day leave for Birthday One day’s holiday for Newly Weds Discount Scheme Product allocation Company benefits platform Cycle to work scheme through Reward Gateway Travel Loan through Reward Gateway Subsidised health & wellbeing plan Long service awards Please note some eligibility criteria may apply.
Our Diversity, Equity & Inclusion Engagements L'Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organisational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive‑minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability. We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
Education and Experience Manager in London employer: L'OCCITANE Group (B Corp)
At L'Occitane en Provence, we pride ourselves on being an exceptional employer that champions beauty, sustainability, and personal growth. Our vibrant work culture fosters collaboration and creativity, offering extensive training and development opportunities to empower our employees in their roles. With a range of benefits including flexible working arrangements, generous leave policies, and a commitment to diversity and inclusion, we ensure that every team member feels valued and inspired to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Education and Experience Manager in London
✨Tip Number 1
Get to know the company inside out! Research L'Occitane en Provence's values, products, and sustainability efforts. This way, when you chat with them, you can show off your passion and how you fit right into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and crafting your own stories that highlight your experience in education and training. Make sure to showcase your sunny personality and team spirit – they’re looking for someone who radiates positive energy!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Education and Experience Manager in London
Some tips for your application 🫡
Show Your Passion:Let your love for beauty and sustainability shine through in your application. We want to see how you connect with our values and how you can bring that passion to the role.
Be a Storyteller:Craft your application like a story! Share your experiences and how they relate to the role of Education and Experience Manager. We’re looking for someone who can engage and inspire others, so make it memorable!
Tailor Your CV:Make sure your CV highlights relevant experience in education, training, or customer service. We want to see how your background aligns with our mission and the specific needs of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at L'OCCITANE Group (B Corp)
✨Know the Brand Inside Out
Before your interview, dive deep into L'Occitane en Provence's values, products, and sustainability efforts. Being able to discuss how their mission aligns with your own passion for beauty and the environment will show that you're not just a candidate, but a true brand ambassador.
✨Showcase Your Storytelling Skills
As a potential Education and Experience Manager, storytelling is key. Prepare examples of how you've crafted memorable training experiences in the past. Use specific anecdotes that highlight your ability to engage and inspire teams, making sure to connect them back to the brand's ethos.
✨Demonstrate Your Team Spirit
L'Occitane values a sunny personality and teamwork. Be ready to share instances where you've collaborated effectively with others. Highlight your 'can-do' attitude and how you’ve contributed to team success, especially in guest-centric environments like retail or hospitality.
✨Prepare for Data-Driven Discussions
Since the role involves analysing customer experience data, brush up on your analytical skills. Be prepared to discuss how you've used data to drive improvements in previous roles. Show that you can not only monitor effectiveness but also suggest actionable insights for continuous improvement.
