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For Companies At a Glance
- Tasks: Lead the boutique team and ensure an exceptional shopping experience for customers.
- Company: Join L'Occitane, a brand dedicated to beauty and sustainability.
- Benefits: Enjoy flexible working, generous holiday allowance, and a bonus scheme.
- Why this job: Be part of a vibrant team that values personal growth and customer connection.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude required.
- Other info: Work in a dynamic environment with opportunities for development and rewards.
Senior Sales Associate
Application Deadline: 9 August 2025
Department: Boutique
Employment Type: Permanent – Part Time
Location: Westfield White City
Reporting To: Boutique Manager
Compensation: GBP 14.79 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associate.
Contract type: Permanent
Weekly Hours: 24
What Will You Do?
Day to Day
- Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
- Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
- Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
- Complete any other tasks required by Boutique Management to support the needs of the business
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI\’s) set by the Boutique Manager to contribute to the success of the Company
- Demonstrate a good understanding of different market types and customers
People
- Support the management team in the ongoing coaching of the team\’s product knowledge & understanding
- Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L\’Occitane values ensuring PROSPERITY is at the core of everything we do
- Ensure all online training is completed to ensure your development is a priority whilst with L\’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L\’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
What We Need From You:
- A love of retail, it\’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- Able to demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI\’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff- 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day\’s holiday for NewlyWeds
- Discount Scheme
- Monthly product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
Senior Sales Associate employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate
✨Tip Number 1
Familiarise yourself with the brand's values and products. Understanding L'Occitane's ethos and product range will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills through role-play scenarios. Since this position heavily relies on providing an exceptional shopping experience, being able to demonstrate your approach to customer interactions can set you apart.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss your experience with KPIs and how you've met or exceeded them in previous roles. This will show your potential employer that you're results-driven and understand the importance of performance metrics.
We think you need these skills to ace Senior Sales Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Sales Associate position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous retail experience, customer service skills, and any achievements related to sales performance. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've met or exceeded KPIs in previous roles and how you can contribute to the boutique's success.
Prepare for the Anonymous Process: Since the application process is anonymous, focus on showcasing your skills and experiences without personal identifiers. Highlight your qualifications and enthusiasm for the role while adhering to the guidelines provided.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Talk about your previous experiences in customer-facing roles and how they have shaped your desire to provide exceptional service.
✨Demonstrate Your Product Knowledge
Prepare to discuss your understanding of the products and services offered by the company. Highlight any relevant experience you have with similar products and how you can use that knowledge to enhance the customer experience.
✨Highlight Teamwork Skills
Since the role involves supporting the management team and coaching others, be ready to share examples of how you've successfully worked in a team environment. Emphasise your ability to collaborate and contribute to team goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples from your past where you demonstrated excellent customer service or overcame obstacles in a retail setting.
