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- Tasks: Deliver exceptional customer service and assist with boutique operations.
- Company: Join L'Occitane, a leading experiential retail brand focused on quality and customer experience.
- Benefits: Enjoy flexible working, generous holiday allowance, and a range of employee perks.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in retail.
- Qualifications: Passion for retail, excellent communication skills, and a proactive attitude are essential.
- Other info: Anonymous application process ensures fairness and inclusivity.
Key Holder Sales Associate
Department: Boutique
Employment Type: Permanent – Part Time
Location: St Christopher\’s Place, London
Reporting To: Boutique Manager
Compensation: GBP 14.22 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Permanent
Weekly Hours: 12
What Will You Do?
Day to Day
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI\’s).
- Understanding of different customer types
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Ensure all online training is completed to ensure your development is a priority whilst with L\’OCCITANE
Driving Results
- Support in-Boutique and external customer events
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L\’Occi Way and honouring the brand commitments
The Perfect Candidate:
- A love of retail, it\’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI\’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest, and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff- 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day\’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
Key Holder Sales Associate employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Sales Associate
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding L'Occitane's values and product range will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this will highlight your ability to provide an exceptional shopping experience.
✨Tip Number 3
Prepare to discuss your experience with visual merchandising. Being able to talk about how you've contributed to maintaining store standards or participated in displays can set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork abilities. Be ready to share examples of how you've successfully collaborated with others in a retail environment, as this role requires working closely with the boutique team.
We think you need these skills to ace Key Holder Sales Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Key Holder Sales Associate position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, make sure to provide specific examples in your application that demonstrate your ability to deliver exceptional service and engage effectively with customers.
Showcase Teamwork and Flexibility: Emphasise your ability to work well in a team and your flexibility in adapting to various tasks. Mention any previous experiences where you successfully collaborated with others or took on different roles within a team.
Express Your Passion for Retail: Convey your enthusiasm for working in a retail environment. Share why you love retail and how it motivates you to provide a great shopping experience, as this aligns with the company's values and expectations.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Talk about your previous experiences in customer-facing roles and how they have shaped your desire to provide exceptional service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Highlight your ability to listen, communicate effectively, and resolve issues to ensure a positive shopping experience.
✨Understand the Brand
Familiarise yourself with the brand's values and products before the interview. Being able to discuss their offerings and how you can contribute to their goals will show your commitment and understanding of the role.
✨Be Ready to Discuss KPIs
Since meeting personal Key Performance Indicators is crucial, be prepared to talk about how you've achieved targets in previous roles. Share specific metrics or examples that demonstrate your motivation and results-driven approach.
