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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with boutique operations.
- Company: Join L'Occitane, a brand known for its commitment to quality and customer experience.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a bonus scheme.
- Why this job: Be part of a vibrant team that values creativity and personal growth.
- Qualifications: Passion for retail and excellent communication skills are essential.
- Other info: Experience a unique work culture with opportunities for development and rewards.
Key Holder Sales Associate
Department: Boutique
Employment Type: Permanent – Part Time
Location: Guildford
Reporting To: Boutique Manager
Compensation: GBP 13.07 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Permanent
Weekly Hours: 8
What Will You Do?
Day to Day
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
- Consistently meet/exceed your personal Key Performance Indicators (KPI\’s).
- Understanding of different customer types
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Ensure all online training is completed to ensure your development is a priority whilst with L\’OCCITANE
Driving Results
- Support in-Boutique and external customer events
- Always adhere to Company policies and procedures.
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L\’Occi Way and honouring the brand commitments
The Perfect Candidate:
- A love of retail, it\’s essential that you want to be in a customer facing environment as we are an experiential brand
- Excellent customer service skills
- Confident and effective communication and listening skills
- To demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI\’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest, and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff- 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day\’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Reward Gateway – company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
Key Holder Sales Associate employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Sales Associate
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding L'Occitane's values and product range will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills. Since this role is heavily focused on providing an exceptional shopping experience, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Showcase your teamwork abilities. Be prepared to discuss how you've successfully collaborated with others in previous roles, as this position requires working closely with the boutique team.
✨Tip Number 4
Demonstrate your motivation to meet KPIs. Think of specific instances where you achieved or exceeded targets, and be ready to share these stories to highlight your drive and commitment.
We think you need these skills to ace Key Holder Sales Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Key Holder Sales Associate. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for retail and customer service. Mention specific examples of how you've provided exceptional service in previous roles and how you can contribute to the boutique's success.
Highlight Relevant Experience: In your CV, emphasise any previous retail experience, particularly in customer-facing roles. Include details about your ability to meet KPIs, handle cash, and work as part of a team, as these are crucial for this position.
Showcase Your Personality: Since the company values a positive and friendly attitude, make sure your application reflects your personality. Use a conversational tone and express your enthusiasm for working in a customer-centric environment.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Talk about why you enjoy working in a customer-facing environment and how you can contribute to creating an exceptional shopping experience.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight specific situations where you went above and beyond to meet customer needs, as this is crucial for the role.
✨Know the Brand
Familiarise yourself with the brand's values and products. Being able to discuss their offerings and how they align with your personal values will show that you're genuinely interested in the position.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be ready to share experiences where you've successfully collaborated with others. Emphasise your reliability and flexibility, which are key traits for this position.
