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- Tasks: Lead the boutique, ensuring top-notch customer service and achieving sales goals.
- Company: Join L'Occitane, a brand committed to sustainability and exceptional customer experiences.
- Benefits: Enjoy flexible working, generous leave, and a bonus scheme, plus discounts on products.
- Why this job: Be part of a vibrant team, drive sales, and make a real impact in retail.
- Qualifications: 3+ years in retail management with strong communication and commercial skills required.
- Other info: Opportunity for hybrid work and personal development through online training.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Boutique Manager
Application Deadline: 9 December 2024
Department: Boutique
Employment Type: Permanent – Full Time
Location: Battersea
Reporting To: Head of Region
Description
As an ambassador for L’Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals.
Contract Type: Permanent
Weekly Hours: 37.5
What Will You Do?
Day to Day
- Oversee and be responsible for the day-to-day operation of the Boutique.
- Ensure the highest level of customer service is given through L’Occi way (our customer experience model), and measured against store objectives.
- Effectively delegate, prioritize, direct and supervise all boutique employees.
- Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do.
Commercial Flair
- Drive KPI’s and results to reach and exceed targets.
- Have a strong understanding of different market types and customers.
- Demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- Full accountability on all aspects of stock management ensuring that all stock is processed correctly.
- Identify new and innovative ways to drive incremental sales.
- Embrace virtual social selling and look for opportunities to drive the business forward digitally.
People
- Lead by example and take overall responsibility for coaching and mentoring the team.
- Maintain staff turnover by recruiting the right people and delivering all required training in line with company guidelines.
- Demonstrate and coach customer service skills through L’Occi way & MTS (online learning platform) personally and with the team.
- Effectively demonstrate people management, coaching & developing all team members to maximize their potential.
Reporting
- Use our commercial reporting system (Tableau) to review performance and make commercial decisions to drive sales/KPI’s.
- Coordinate the store schedule and manage team timekeeping, absence reporting, and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns, and offers.
- Seek opportunities to support Brand through project work.
- Maintain good working relationships with Centre management/BID teams.
- Ensure all online training is completed to prioritize your development whilst with L’Occitane.
Driving Results
- Provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
- Support in-Boutique and external customer events.
- Adhere to Company policies and procedures at all times.
The Perfect Candidate:
- A love of retail, demonstrated by 3 years plus of retail management experience.
- Proven commercial acumen.
- Clear communication skills – Communicates confidently and effectively in group situations.
- Drives financial objectives personally & within the team.
- Business and Competitor Awareness.
- Self-Motivation – Proactively seeks ways to enhance own performance.
- Customer Focus – Develops team to exceed customer expectations.
- Planning & Prioritising – Able to prioritise tasks to achieve objectives.
- Confident in making decisions without input from Senior Management.
What We Offer You!
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff – 3 days in the office.
- Work from Anywhere Policy – up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day’s holiday for NewlyWeds.
- Discount Scheme.
- Product allocation.
- Company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
*some eligibility criteria may apply.
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Boutique Manager employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager
✨Tip Number 1
Familiarize yourself with L'Occitane's values and customer experience model, the L'Occi way. This will not only help you understand the brand better but also allow you to demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Showcase your entrepreneurial skills by preparing ideas for local marketing events that could drive sales in the boutique. Being proactive about how you can contribute to the business will set you apart from other candidates.
✨Tip Number 3
Highlight your experience in managing teams and coaching staff. Be ready to discuss specific examples of how you've developed team members and improved customer service in your previous roles.
✨Tip Number 4
Demonstrate your understanding of commercial reporting tools like Tableau. If you have experience using similar systems, be prepared to explain how you've used data to drive sales and make informed decisions in past positions.
We think you need these skills to ace Boutique Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Boutique Manager at L'Occitane. Highlight your relevant experience in retail management and how it aligns with their expectations.
Tailor Your CV: Customize your CV to reflect your retail management experience, focusing on achievements that demonstrate your commercial acumen and ability to drive sales. Use metrics where possible to quantify your success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention specific examples of how you've led teams, exceeded targets, and contributed to a positive customer experience.
Showcase Your Leadership Skills: In your application, emphasize your leadership style and how you have successfully coached and developed team members in previous roles. This is crucial for the Boutique Manager position.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Share specific experiences that highlight your enthusiasm and how it has driven your success in previous roles.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've effectively managed a team in the past. Discuss your approach to coaching and mentoring, and how you ensure your team meets customer service standards.
✨Understand the Brand Values
Familiarize yourself with L'Occitane's values and the 'L'Occi way' of customer service. Be ready to discuss how you would embody these values in your role as Boutique Manager.
✨Prepare for Commercial Discussions
Be ready to talk about your experience with KPIs and sales targets. Think of innovative ideas you've implemented in the past to drive sales and how you can apply them to this position.
