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- Tasks: Assist the Boutique Manager in daily operations and customer service.
- Company: Join L'Occitane, a leading brand known for its commitment to quality and sustainability.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a range of employee perks.
- Why this job: Be part of a vibrant team, enhance your retail skills, and make a positive impact on customers.
- Qualifications: 3+ years in retail management with strong leadership and customer service skills required.
- Other info: Opportunity for personal development and hybrid working options available.
The predicted salary is between 24000 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Application Deadline: 22 March 2025
Department: Boutique
Employment Type: Permanent - Part Time
Location: Kensington High Street, London
Reporting To: Boutique Manager
Description: As an ambassador for L'Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type: Permanent
Weekly Hours: 28
What Will You Do?
- Support the Boutique Manager in all day-to-day operational and personnel responsibilities.
- Offer & provide demonstrations (including hand massage) to all customers.
- Assist in unpacking and checking off new stock deliveries as well as participating in stock takes when required.
- Manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
- Support the Boutique with security and general Health & Safety management & monitoring.
Commercial Flair
- Drive KPI's and results in order to reach and exceed targets.
- Understanding of different market types and customers.
- Demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- Embrace virtual social selling & look for opportunities to drive the business forward digitally.
People
- Lead by example and support and mentor all new store employees during their induction & probationary period.
- Demonstrate and coach customer service skills through L'Occi way & MTS (online learning platform) personally and with the team.
- Coach & develop all team members wherever necessary and encourage self-development.
Reporting
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI's.
- Coordinate the store schedule and manage team timekeeping, absence reporting, and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns, and offers.
- Seek opportunities to support Brand through project work.
- Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.
- Maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to prioritize your development whilst with L'Occitane.
Driving Results
- Provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
- Support in-Boutique and external customer events.
- Adhere to Company policies and procedures at all times.
- Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, demonstrated by 3 years plus of retail management experience.
- Excellent customer service skills.
- Strong leadership qualities.
- Confident and effective communication and listening skills.
- Able to demonstrate pro-active selling ability.
- Highly motivated to achieve personal KPI's and contribute towards Boutique objectives.
- Able to work effectively in a team.
- Reliable, honest, and flexible.
- Positive and friendly attitude as well as a consistent ability to operate at your best.
What we offer you!
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance - above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff - 3 days in the office.
- Work from Anywhere Policy - up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day's holiday for NewlyWeds.
- Discount Scheme.
- Product allocation.
- Company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
*some eligibility criteria may apply
Assistant Boutique Manager employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Boutique Manager
✨Tip Number 1
Familiarise yourself with L'Occitane's brand values and product range. Understanding their ethos will not only help you connect with customers but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you mentored staff or improved team performance to align with the role's requirements.
✨Tip Number 3
Research local marketing strategies that have worked well in retail settings. Be ready to discuss innovative ideas for driving sales and engaging customers, as this will show your entrepreneurial spirit and commercial flair.
✨Tip Number 4
Prepare to discuss your experience with KPIs and how you've used data to drive results in past positions. Familiarity with tools like Tableau can be a plus, so consider brushing up on your analytical skills before the interview.
We think you need these skills to ace Assistant Boutique Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Boutique Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail management experience, customer service skills, and leadership qualities. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive results.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and how your experience aligns with L'Occitane's values. Mention specific examples of how you've successfully managed teams or driven sales in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Share specific experiences that highlight your enthusiasm and how it has driven your success in previous roles.
✨Demonstrate Leadership Skills
Prepare examples of how you've led a team or mentored new employees in the past. Highlight your ability to inspire and motivate others, as this is crucial for the Assistant Boutique Manager role.
✨Know the Brand Inside Out
Familiarise yourself with L'Occitane's products, values, and mission. Being able to discuss their offerings and how they align with your personal values will show your commitment to the brand.
✨Prepare for Customer Service Scenarios
Think of potential customer service scenarios you might face in the role and how you would handle them. This will demonstrate your proactive selling ability and commitment to providing an exceptional shopping experience.
