At a Glance
- Tasks: Deliver exceptional customer service and support boutique operations as a key holder.
- Company: Join a vibrant retail brand known for its experiential shopping experience.
- Benefits: Enjoy competitive pay, flexible holidays, and a range of employee perks.
- Other info: Great opportunities for personal growth and development in a supportive culture.
- Why this job: Be part of a dynamic team and enhance your retail skills in a fun environment.
- Qualifications: Passion for retail, strong communication skills, and a proactive attitude.
The predicted salary is between 13.07 - 13.07 £ per hour.
Department: Boutique
Employment Type: Permanent - Part Time
Location: Chichester
Reporting To: Boutique Manager
Compensation: £13.07 / hour
Description: We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Permanent
Weekly Hours: 8 hours per week
What Will You Do?
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
- Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
- Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance.
- Completing any other tasks required by Boutique Management to support the needs of the business.
- Offer & provide demonstrations to all customers.
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.
- Consistently meet/exceed your personal Key Performance Indicators (KPI’s).
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
- Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE.
- Support in-Boutique and external customer events.
- Always adhere to Company policies and procedures.
The Perfect Candidate:
- A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand.
- Excellent customer service skills.
- Confident and effective communication and listening skills.
- To demonstrate pro-active selling ability.
- Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives.
- Able to work effectively in a team.
- Reliable, honest, and flexible.
- Positive and friendly attitude as well as consistent ability to operate at your best.
What We Offer You:
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance – above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff– 3 days in the office.
- Work from Anywhere Policy – up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day’s holiday for NewlyWeds.
- Discount Scheme.
- Product allocation.
- Reward Gateway – company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
*some eligibility criteria may apply
Key Holder Sales Associate employer: L'occitane
Erborian is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about the beauty industry. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to collaborate with talented teams both locally and globally. Located in the vibrant UK market, Erborian offers a unique environment where your contributions directly impact the brand's success and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder Sales Associate
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including L'occitane, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Key Holder Sales Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like L'occitane that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at L'occitane will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about L'occitane and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at L'occitane
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at L'occitane, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at L'occitane!
