At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, free lunch, and career progression opportunities.
- Other info: Work in a fast-paced environment with recognition and rewards for your hard work.
- Why this job: Be part of a dynamic team that values excellence and sustainability in hospitality.
- Qualifications: Experience in housekeeping preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience:
- Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant employer: Location:
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our Room Attendants thrive in a rewarding environment. Our commitment to sustainability and quality service, combined with benefits like up to 28 days of paid holiday and free lunch on duty, makes HotelCare a fantastic place to build a meaningful career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Get your hands dirty! If you can, visit local hotels and ask about any room attendant positions. Sometimes, showing up in person can leave a lasting impression that an online application just can't match.
✨Tip Number 3
Be ready for a chat! When you apply through our website, be prepared for a quick phone call or even an impromptu interview. Brush up on your skills and experiences so you can impress them right off the bat!
✨Tip Number 4
Stay flexible! The hospitality industry thrives on adaptability. Show that you're willing to take on different shifts or tasks. This attitude can set you apart from other candidates and show you're a team player!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight any previous experience in housekeeping or similar roles. We want to see how you've kept things spick and span before!
Be Detail-Oriented:Since attention to detail is key for a Room Attendant, sprinkle in examples of how you've gone the extra mile in your past jobs. It’ll show us you’re the right fit for maintaining our high cleanliness standards.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Show us your personality but also your commitment to providing excellent customer service to our guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with HotelCare.
How to prepare for a job interview at Location:
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Experience
If you've worked in housekeeping or a similar role before, be prepared to share specific examples of your experience. Talk about how you maintained cleanliness, handled guest requests, or dealt with any challenges. This will highlight your suitability for the position and give the interviewer confidence in your abilities.
✨Demonstrate Your 'Can Do' Attitude
HotelCare values a positive attitude and flexibility. During the interview, express your willingness to learn and adapt to different situations. Share instances where you've gone above and beyond to ensure guest satisfaction, as this aligns perfectly with their commitment to excellence.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Room Attendant. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
