Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide L2 support for US customers, resolving complex issues and ensuring smooth communication.
- Company: Join LocalStack, a fast-growing startup revolutionising cloud development with cutting-edge technology.
- Benefits: Enjoy fully remote work, competitive salary, and flexible arrangements in a dynamic environment.
- Why this job: Be part of a mission-driven team that values empathy, ownership, and innovation in tech.
- Qualifications: 2-4 years in technical support, proficient in Python and AWS, with strong communication skills.
- Other info: Contribute to an active open-source community with over 100k users worldwide.
The predicted salary is between 28800 - 42000 £ per year.
We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital, CRV and Heavybit.
At its core, LocalStack provides a high-fidelity emulator and local cloud development platform. Imagine developing cloud applications and data pipelines entirely on your local machine within a lightweight cloud sandbox, running in Docker!
Our mission is to empower developers to rapidly build and test their cloud applications, allowing for a more enjoyable dev experience, and saving valuable time and resources.
LocalStack has a large and active open-source community (57k+ stars on GitHub) with over 100k active users worldwide and 290M+ downloads to date. Our customer base ranges from SMBs to Global Fortune 500 companies.
We are sustainably growing our globally distributed team across sectors
LocalStack is headquartered in Zurich/Switzerland , with a main engineering office in Vienna/Austria and remote team members from the US, FR, UK, CA, ES, and many more countries.
This is the right opportunity for a person with 2–4 years in a technical support role, experience in handling complex customer issues in a production environment, a strong background in API design and build, as well as a strong background in debugging distributed systems and cloud-based architectures
What you will be working on/responsible for
- Ensure reliable L2 support coverage for US-based customers, balancing workload with existing team structure.
- Work independently investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
- Respond to and resolve a majority of tickets during US hours without delay or handover bottlenecks.
- Deliver consistently strong communication with customers: Use clear, empathetic, and professional communication—both written and verbal—to manage customer interactions and maintain a high standard of service.
- Over time, evolve into a go-to resource within the team, helping others and contributing to onboarding, documentation, or process improvements.
- Gain working knowledge of at least one new or upcoming product (e.g., Snowflake or Azure) to prepare for future support demands as the company expands to a multi-product model.
Experience we expect you to bring to the role
- Proficient in Python (required)
- Strong expertise in AWS (required)
- Knowledge of PowerShell, Bash, or other scripting languages (advantageous)
- Experience with tools such as Terraform, Pulumi, AWS CDK/SDK
- Strong understanding of Linux, macOS, and Windows
- Skilled in reading and analysing logs to identify and reproduce issues
- Familiarity with relational and non-relational database systems
- Excellent written communication (ticket responses, documentation)
- Strong verbal communication skills for screen-sharing sessions and live troubleshooting
- Familiarity with Snowflake (Nice to have)
????Values we hold in LocalStack
- care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes
- ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.
- openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.
- courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.
- excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.
- Fully remote
- Competitive salary
- Opportunities for professional development and training.
- Dynamic and collaborative work environment.
- Flexible work arrangements.
We\’d love to hear from you! Join us in shaping the future of cloud development at LocalStack.
To apply, follow the LI application process or apply on ourcareer page. Make sure to include a short motivation outlining why you are the perfect candidate for this role.
If your profile looks like a good match we will be in touch to organize further steps within 2 weeks.
Please note, that due to a high volume of candidates, we cannot offer personalized feedback to each candidate.
#J-18808-Ljbffr
L2 Support Engineer employer: LocalStack GmbH
Contact Detail:
LocalStack GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with LocalStack's technology and its community. Engage with the open-source community on GitHub, contribute to discussions, or even try out LocalStack in your own projects. This will not only enhance your understanding but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your Python and AWS skills, as these are crucial for the role. Consider working on small projects that involve API design and debugging distributed systems to demonstrate your practical experience during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in technical support. Think of specific examples where you successfully resolved complex customer issues, as this will highlight your problem-solving skills and ability to communicate effectively with clients.
✨Tip Number 4
Research the company's values and culture. Be ready to articulate how your personal values align with theirs, especially around care, ownership, openness, courage, and excellence. This will help you stand out as a candidate who fits well within their team.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the L2 Support Engineer position. Tailor your application to highlight relevant experience in technical support, API design, and debugging distributed systems.
Craft a Strong Motivation Letter: Include a short motivation letter with your application. Clearly articulate why you are the perfect candidate for this role, focusing on your experience with Python, AWS, and customer support. Show how your values align with those of LocalStack.
Highlight Relevant Skills: In your CV, emphasise your proficiency in Python and AWS, as well as any experience with tools like Terraform or Pulumi. Mention your ability to communicate effectively, both in writing and verbally, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional. This reflects your attention to detail and commitment to excellence.
How to prepare for a job interview at LocalStack GmbH
✨Showcase Your Technical Skills
As an L2 Support Engineer, you'll need to demonstrate your proficiency in Python and AWS. Be prepared to discuss specific projects or experiences where you've used these technologies, and consider bringing examples of your work or code snippets to showcase your skills.
✨Understand the Company Culture
LocalStack values empathy, ownership, openness, courage, and excellence. Familiarise yourself with these values and think of examples from your past experiences that align with them. This will help you connect with the interviewers and show that you're a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect to face questions that assess your problem-solving abilities in real-world scenarios. Practice articulating how you would approach complex customer issues, including how you would reproduce problems and communicate effectively with customers during troubleshooting.
✨Research the Products and Technologies
Gain a working knowledge of LocalStack's products and any relevant technologies mentioned in the job description, such as Snowflake or Azure. Being able to discuss these products intelligently will demonstrate your enthusiasm for the role and your commitment to learning.
