At a Glance
- Tasks: Drive customer success and adoption of our AI translation platform while collaborating with internal teams.
- Company: LILT, a leading AI translation platform based in London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Opportunity to travel and meet clients, enhancing your professional network.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: Experience in customer success management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
LILT in London is seeking an experienced Customer Success Manager to drive adoption, reduce churn, and grow enterprise accounts.
You will be the primary contact for clients, guiding them on use of our language services Saa S platform and services.
You will align internal teams, conduct QBRs, and collaborate with Account Executives on renewals and upsell opportunities, while traveling up to 15% to meet customers.
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We think you need these skills to ace Senior Enterprise CSM for AI Translation Platform
Customer Success Management
SaaS Platform Knowledge
Client Relationship Management
Account Management
Quarterly Business Reviews (QBRs)
Collaboration Skills
Upselling Techniques
