Forward Deployed Engineer (EMEA)

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time.

Forward Deployed Engineering Mission

You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

Role Overview

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows—and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

Core Responsibilities

• Lead end-to-end technical execution across the customer journey—from pre-sales discovery and demos through deployment and value realization.
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency.
• Own integrations and automation that embed Smartcat into enterprise systems.
• Partner cross-functionally to drive adoption, expansion, and long-term success.

Pre‑Sales Technical Strategy & Value‑Map Ownership

• Lead pre-sales technical discovery to understand workflows, systems, and success criteria.
• Own the end-to-end technical execution from demos to value generation.
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan.
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly.

AI Workflow Design & Deployment

• Build and deploy AI-powered workflows aligned to customer outcomes.
• Create, test, and iterate prompts, agent skills, and workflow configurations.
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation.
• Ensure that translation quality, output, and format are aligned with customer expectations.

Integrations, APIs & Automation

• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware.
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC).
• Troubleshoot integration and workflow issues with strong technical rigor.
• Build custom solutions when necessary to meet customer operational requirements.
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.

Technical Delivery Ownership & Go‑Live Readiness

• Serve as the technical lead for customer deployments from discovery through go-live.
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards.
• Maintain implementation discipline—timelines, milestones, risks, and technical documentation.
• Ensure customer solutions are stable, scalable, and operationally successful.

Adoption, Outcomes & Expansion Enablement

• Drive post-sale support, enablement, and adoption initiatives.
• Help quantify outcomes and value realization over time.
• Identify opportunities to expand workflows, departments, and usage based on technical success.
• Partner with account teams to validate and support expansion opportunities.

Cross‑Functional Collaboration & Product Feedback Loop

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes.
• Submit high-quality bug reports and technical feedback to Engineering and Product.
• Identify recurring customer needs and workflow gaps to influence roadmap priorities.
• Act as a liaison to accelerate customer success through internal alignment.

Stakeholder Communication & Executive Enablement

• Communicate clearly with both technical and executive stakeholders.
• Translate complex technical concepts into actionable recommendations.
• Lead technical workshops and implementation sessions.
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities.

What We’re Looking For

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations.
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs.
• Excellent communication skills with experience presenting to both technical and executive audiences.
• Strong negotiation, influencing, and client relationship management skills.
• Proven ability to deliver post-sale support, training, and adoption initiatives.
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach.
• Willingness to travel up to 40%.

Why joining Smartcat might be your best move so far

• A global, connected team: We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive.
• Be part of an AI Native Organization: We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work.
• Innovating a $100 Billion industry: Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale.
• Join the rocketship to scale-up 10x and beyond together: We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey.

Smartcat Culture Code: Where Diversity Meets High Performance

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.