Content Adaptation Manager

Content Adaptation Manager - HIRING ASAP

Start Date: ASAP

Duration: 12 Months

Location: London office - once per week

Rate: £250 - £350 per day inside IR35

3 - 5 Must Haves

• Experience as brand manager in pharmaceutical company
• Firm understanding of the regulatory environment in marketing promotional content to HCPs
• Demonstrated strong skills in oral and written communication, project management
• Highly collaborative, ability to interact and partner with Agencies of choice
• Fluent English
• French speaker preferable

Competencies

• Able to manage multiple and complex processes at the same time
• Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time
• Able to manage a complexity, tasks, and interdependencies within timelines
• Well organized & proactive to make sure things progress according to the plan

Major Accountabilities

• Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets - this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
• Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
• Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
• Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions
• Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization

Position Purpose

• Novartis' ambition is to be a recognized leader in customer experience and engagement.
• The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
• This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centred design.
• The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
• The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.

Desirable Requirements

• Firm understanding of the regulatory environment in marketing to HCPs
• Demonstrated strong skills in oral and written communication, project management
• Highly collaborative, ability to interact and partner with Agencies of choice