At a Glance
- Tasks: Support and engage community organisations, delivering excellent customer service and managing membership activities.
- Company: Join Locality, a national network dedicated to empowering community organisations.
- Benefits: Starting salary of £35,995, flexible work, 25+ days holiday, and enhanced pension contributions.
- Other info: Home-based role with opportunities for professional growth and community engagement.
- Why this job: Make a real impact in your community while enjoying a flexible and rewarding career.
- Qualifications: 3+ years in membership roles, event management, and strong communication skills required.
Home-Based (flexible work location with occasional travel for team meetings and events)
About Us
Locality is the national membership network for community organisations. Our goal is simple: to help local community organisations be the best that they can be and to create a supportive environment for their work.
We are now looking for a Membership Officer to join us on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary starting at £35,995, incrementally increasing to £40,194 (excluding London Weighting of £4,500, depending on location)
- 25 days’ holiday (increasing by one day for each year of service, up to 30 days)
- Three grace days between Christmas and New Year
- Enhanced pension contribution with an employer contribution of up to 7%
- Option to purchase annual leave via salary sacrifice (up to five days)
- Volunteering days (up to five days)
- TOIL policy
- Employee Assistance Programme
- In-house Mental Health First Aiders
- Health Cash Plan scheme
- Cycle to work scheme
- Enhanced maternity leave of 10 weeks’ full pay
This is a rewarding opportunity for an experienced membership professional with a track record of delivering successful member recruitment and engagement activity to join our purpose-driven organisation. You’ll have the chance to build your career in a role that combines flexibility, purpose and impact, and will gain access to a strong all-round benefits package, alongside the chance to work for an organisation committed to helping local community organisations be the best they can be.
What’s more, this home-based role offers the flexibility to work from a location that suits you, whilst helping to grow and support a thriving membership network. So, if you’re ready to bring your membership expertise to a role with real community impact, we’d love to hear from you.
The Role
As a Membership Officer, you will deliver high-quality support and engagement activities that help strengthen, retain and grow our membership network. Acting as a key point of contact for members, you will deliver excellent customer service, provide advice and support, and help to ensure members can access the services and benefits available to them. You will also lead on membership engagement activities, including events, communications, renewals and campaigns, while monitoring emerging member needs and supporting the delivery of our annual Convention.
Additionally, you will:
- Support membership renewal campaigns and processes
- Deliver the membership recruitment strategy and support recruitment targets
- Respond to enquiries from potential and new members
- Maintain accurate membership records and preferences
- Create mailing lists and support member data analysis
- Assist with the design, distribution and evaluation of member surveys
About You
To be considered as a Membership Officer, you will need:
- At least three years’ experience in a similar membership role
- A track record of managing successful events
- Experience of delivering successful member engagement and recruitment activity and campaigns
- Experience of CRM systems (Salesforce preferred)
- Excellent working knowledge of bulk invoicing, chasing and other renewal processes
- A good understanding of local community organisations
- Excellent communication and customer service skills
The closing date for this role is 29th June 2026.
Membership Officer employer: Locality (UK)
Locality is an exceptional employer that prioritises flexibility and community impact, making it an ideal place for a Membership Officer. With a strong commitment to employee well-being, the company offers a comprehensive benefits package, including generous holiday allowances, enhanced pension contributions, and opportunities for professional growth. Working from home allows you to balance your personal and professional life while contributing to a meaningful mission of supporting local community organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Locality (UK).
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Locality (UK).
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Locality (UK).
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Locality (UK). Apply directly through us to stand out!
We think you need these skills to ace Membership Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Locality (UK). Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Membership Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Locality (UK)
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Locality (UK). Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
