Ecommerce Trading Assistant, APAC

Localised is local-first ecommerce. We have reimagined how brands and shoppers transact across borders, languages, currencies and cultures. With our own all-inclusive global ecommerce platform, we rapidly design, build, operate, optimize and market highly localised country-specific ecommerce sites in foreign markets for coveted brands. We help brands go global by being local. We are based in Toronto and London, and are proud to have our clients include American Eagle Outfitters, Saks Fifth Avenue and more. We are what brands expanding globally do next.

We\’re looking for an Ecommerce Trading Assistant, APAC. As an Ecommerce Trading Assistant, APAC, you\’ll work as part of a Trading team managing all aspects of day-to-day ecommerce trading for our client sites in APAC. You will understand how customers in APAC expect ecommerce sites to look, feel and behave, and how to build brand awareness and acquire customers in APAC. You\’ll work collaboratively with the Trading, Marketing, Content, Customer Service, Operations and Client Success teams and be responsible for supporting the achievement of sales targets across all APAC sites. You will help ensure campaigns and products launch on time, help merchandise the sites to optimise / increase conversion and AOV, and identify opportunities for growth and revenue.

More specifically, you will:

• Lead the collection and documentation of client requirements and country-specific requirements for site refreshes, copy refreshes, onsite campaigns, offsite campaigns, marketing emails and promotions across Localised sites
• Consolidate requirements and coordinate with Content team via intake forms
• Ensure all requirements have been satisfied and liaise directly with clients for approvals before content is released
• Identify opportunities to improve the management, organization, discoverability and presentation of products for sale across Localised sites, including reporting on best sellers, search activity and customer behavior
• Monitor, browse and test Localised sites frequently to ensure links, functionality, content and pages are working and presenting as expected, working with the Trading, Marketing, Content, Customer Service, Operations and Client Success teams to resolve any irregularities or errors.
• Monitor the price competitiveness of Localised sites in key categories and against key competitors
• Monitor demand and search activity on specific keywords / brands in key markets
• Use Google Analytics and internal tools to report on website and product performance, identify key merchandising, marketing and content opportunities based on the data
• Set up and track offer codes used in segmented CRM emails and online offers, track usage results and support if issues are raised with codes

We would love to hear from you if:

• You can speak, write and understand Chinese
• You are an ecommerce enthusiast and have some ecommerce or marketing work experience
• You have an exceptional eye for detail
• You have strong communication & collaboration skills
• You are technically savvy and can pick up new systems (e.g. CMS) quickly
• You are strong at Excel, Word, Powerpoint, Google Sheets
• You are highly self-motivated, resourceful and get things done in a fast-paced and fluid environment
• You are positive, highly curious and a fast-learner

What we value:

• We seek the truth. We are empathetic. We listen intently. We do not pretend to know when we don\’t. We ask questions. We are objective. We are open-minded.
• We speak the truth. We are transparent. Opacity takes too much work. We have a point of view. We share our point of view. We say what we mean. We mean what we say.
• We optimize for outcomes. We celebrate results. We do things that make a difference. We hold ourselves and each other accountable. We are driven. We know what we need to do. We got this.
• We innovate together. We are collaborative. We accomplish more together. Our broad perspective is a superpower. We are clever and resourceful. We solve hard problems in clever ways. We are strength in numbers.
• We are brave. We are bold and ambitious. We are adventurous. We choose paths not travelled. We choose the hardest problems. We are the ones in the arena. We are the ones who knock.

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