Administrative Support Assistant in Wigan

We are looking to recruit an administrative support assistant to join our busy reception team in Wigan and Leigh. The service runs a confidential contraception and sexual health service for the residents of Wigan and surrounding areas. We offer free contraception methods and advice, testing and treatment for sexually transmitted infections, referrals to termination of pregnancy services along with other services. Our service is completely confidential, and this must be upheld at all times.

The post holder will be enthusiastic, willing to learn, confident and with a helpful, patient-focused nature in what can often be a busy and varied role, with lots of complexities involved. Digital technology is at the heart of what we do in Locala Sexual Health, with constant changes and improvements, so ability to adapt and develop within this environment is essential. Attention to detail, being a team player and confidentiality are also key requirements.

As part of this team, you will be responsible for:

• Registering patients
• Checking results and updating records on the relevant clinical electronic record (SystmOne)
• Managing requests from other colleagues
• Answering a busy phone line
• Supporting our Management Team with ad-hoc tasks, such as ordering, raising purchase orders and other general administration duties
• Supporting our reporting requirements

Confidentiality is key to this role; therefore discretion and privacy of all patients and their information must always be protected as identified in Locala policies. Full training will be given along with a full induction plan, completion of annual mandatory training. Experience in this kind of role, and previous working knowledge of SystmOne would be advantageous.

Please note – this position may be subject to DBS check. Closing date – 23/02/2026. Shortlisting will take place on 26 February 2026, and interviews are provisionally booked for 12 March 2026. Interviews will be held face to face in our base in Wigan – Dates will be confirmed once shortlisting is complete. Previous applicants need not apply. We reserve the right to close the vacancy earlier than the stated date should we receive sufficient applications.

About us: Here at Locala we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos. Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve. We are an organisation that celebrates and values the individuality of our colleagues' lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.

“Locala is a ‘Disability Confident’ employer and as such any disabled applicants who meet all the essential criteria are guaranteed to be invited to the assessment process.”

Benefits:

• Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible.
• Generous pension – We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8%.
• Refer a Friend Scheme - If you know a friend or family member who works at Locala on a substantive contract, you may be able to take advantage of our Refer a Friend Scheme. You both could receive a reward of £500 each, after you have successfully started your role with us.