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- Tasks: Join our reception team, providing vital admin support in a busy healthcare environment.
- Company: Locala Health and Wellbeing values diversity and aims for an inclusive workforce.
- Benefits: Enjoy flexible working, a generous pension scheme, and development opportunities.
- Why this job: Make a real impact in community health while growing your skills in a supportive team.
- Qualifications: Enthusiasm, attention to detail, and a patient-focused attitude are essential; experience with SystmOne is a plus.
- Other info: Full training provided; interviews scheduled for late June 2025.
The predicted salary is between 24625 - 25674 £ per year.
Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within. We are an organisation that celebrates and values the individuality of our colleagues' lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high-quality healthcare to our local communities.
We are looking to recruit an administrative support assistant to join our busy reception team in Wigan and Leigh. The service runs a confidential contraception and sexual health service for the residents of Wigan and surrounding areas. We offer free contraception methods and advise, testing and treatment for sexually transmitted infections, referrals to termination of pregnancy services along with other services. Our service is completely confidential, and this must be upheld at all times.
The post holder will be enthusiastic, willing to learn, confident, and have a helpful patient-focused nature in what can often be a busy and varied role, with lots of complexities involved. Digital technology is at the heart of what we do in Locala Sexual Health, with constant changes and improvements, so the ability to adapt and develop within this environment is essential. Attention to detail, being a team player, and confidentiality are also key requirements.
As part of this team, you will be responsible for:
- Registering patients
- Checking results and updating records on the relevant clinical electronic record (SystmOne)
- Managing requests from other colleagues
- Answering a busy phone line
- Supporting our Management Team with ad-hoc tasks, such as ordering, raising purchase orders, and other general administration duties
- Supporting our reporting requirements
Confidentiality is key to this role; therefore, discretion and privacy of all patients and their information must always be protected as identified in Locala policies. Full training will be given along with a full induction plan, completion of annual mandatory training. Experience in this kind of role, and previous working knowledge of SystmOne would be advantageous.
Just a few of the benefits you can enjoy:
- Flexible working - We are committed to supporting our colleagues to have a good work-life balance and welcome conversations about flexible working wherever possible.
- Generous pension - We offer a generous, defined contribution, pension scheme with matched contribution + 2% up to a maximum of 8%.
- Development opportunities - We have a nursing framework and offer a range of development opportunities in all roles.
- Refer a Friend Scheme - If you know a friend or family member who works at Locala on a substantive contract, you may be able to take advantage of our Refer a Friend Scheme. You both could receive a reward of £500 each, after you have successfully started your role with us.
Here at Locala, we are part of the community and have often cared for generations within the same family and continue to be part of the NHS family also delivering care under the same ethos.
Admin Support Assistant employer: Locala 0-19 Research & Innovation Group
Contact Detail:
Locala 0-19 Research & Innovation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Assistant
✨Tip Number 1
Familiarise yourself with SystmOne, as having prior knowledge of this system can give you a significant edge. Consider exploring online tutorials or resources to understand its functionalities better.
✨Tip Number 2
Demonstrate your enthusiasm for the role by researching Locala's services and values. Being able to discuss how you align with their mission during the interview will show your genuine interest.
✨Tip Number 3
Prepare to showcase your ability to handle busy environments. Think of examples from past experiences where you successfully managed multiple tasks or dealt with challenging situations while maintaining confidentiality.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the team culture and expectations. This can help you tailor your approach and questions during the interview.
We think you need these skills to ace Admin Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Admin Support Assistant position. Highlight key skills such as attention to detail, confidentiality, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job role. Emphasise any previous administrative roles, especially those involving patient confidentiality or digital record management.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the importance of inclusivity and how your background can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Locala 0-19 Research & Innovation Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Admin Support Assistant. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing patient records and handling confidential information.
✨Show Enthusiasm and Adaptability
Demonstrate your enthusiasm for the role and your willingness to learn. Since the position involves adapting to digital technology changes, share examples of how you've successfully adapted to new systems or processes in the past.
✨Emphasise Confidentiality
Given the sensitive nature of the work, it's crucial to highlight your understanding of confidentiality. Prepare to discuss how you have maintained discretion in previous roles and why it is important in a healthcare setting.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the team dynamics, training opportunities, or how they support inclusivity within the workplace.
