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For Companies At a Glance
- Tasks: Support dealers with orders and provide technical assistance.
- Company: Join a dynamic team at Dungannon Business Park.
- Benefits: Gain valuable experience in customer service and office skills.
- Other info: Opportunity to learn in a fast-paced environment.
- Why this job: Make a difference by helping customers and improving processes.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Key Responsibilities
- Manage Dealer enquiries through the helpdesk
- Advising on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaising with internal departments and external suppliers
- Responsible for credit investigations
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch
- Assist with parts related engineering change orders
Qualifications / Education
Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above.
Experience Level
- Have experience of working within a busy office environment ideally in a customer service role
- Ability to organise and prioritise workload using your own initiative to meet deadlines
- Excellent organisational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them
- Excellent written skills as most of the work will be written (email, documentation etc)
- Experience of the crushing and screening industry would be desirable though not essential
Product Support Representative Maternity Cover | Dungannon Business Park employer: Local Where 2 Ltd
Contact Detail:
Local Where 2 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Representative Maternity Cover | Dungannon Business Park
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and listen actively is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit!
We think you need these skills to ace Product Support Representative Maternity Cover | Dungannon Business Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Representative role. Highlight any relevant experience in customer service and your ability to manage enquiries effectively. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or managed orders in the past. We love a good story!
Show Off Your Communication Skills: Since most of the work will be written, make sure your application showcases your excellent written communication skills. Keep it clear, concise, and professional. We want to see that you can communicate effectively with our dealer network!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Local Where 2 Ltd
✨Know Your Stuff
Make sure you brush up on the specifics of the crushing and screening industry, even if it's not essential. Familiarise yourself with common parts and technical terms, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or managing enquiries.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload and manage multiple tasks. Think of specific instances where you successfully organised your time to meet deadlines, as this will highlight your ability to thrive in a busy office environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows that you're engaged and interested in how you can contribute to the team. Consider asking about the challenges the dealer network faces or how the team collaborates during new product launches.