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For Companies At a Glance
- Tasks: Support dealers with orders and enhance customer service experiences.
- Company: Join a dynamic team at Terex in Dungannon Business Park.
- Benefits: Competitive salary, health care, pension scheme, and stock purchase plan.
- Other info: Diverse workplace with opportunities for global learning and development.
- Why this job: Make a difference in customer support while growing your career.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Responsibilities
- Manage dealer enquiries through the helpdesk.
- Advise on part identification.
- Cross‑reference parts against BOMS.
- Assist in the sourcing of identified parts.
- Liaise with internal departments and external suppliers.
- Responsible for credit investigations.
- Participate in customer service calls and identify areas for improvement.
- Assist with preparation for new product launch.
- Assist with parts‑related engineering change orders.
Qualifications / Education
- Minimum of GCSE standard or equivalent which includes English and Maths at grade C or above.
Experience Level
- Experience working within a busy office environment, ideally in a customer service role.
- Ability to organize and prioritise workload using your own initiative to meet deadlines.
- Excellent organisational, verbal and written communication skills.
- Good listening skills and the ability to understand and resolve customer problems and questions.
- Experience within the crushing and screening industry is desirable but not essential.
Skills
- Customer focus; action orientation.
- Ability to influence at all levels.
- Highest integrity, honesty and trust.
- Drive for results; perseverance; business acumen.
This above description is non-exhaustive and there may be additional duties in accordance with the role.
The above vacancy will be based at our Dungannon Business Park facility.
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
Benefits
- Competitive salaries and advancement opportunities.
- Full range of benefits, including Westfield health care for you and your dependents.
- Contributory pension scheme.
- Life assurance cover.
- Employee stock purchase plan.
- Access to global learning and development programs offering accredited and specialist training.
Product Support Representative | Dungannon Business Park employer: Local Where 2 Ltd
Contact Detail:
Local Where 2 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Representative | Dungannon Business Park
✨Tip Number 1
Get to know the company inside out! Research Terex and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Product Support Representative, you'll need to handle dealer enquiries and resolve issues. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Terex team at Dungannon Business Park.
We think you need these skills to ace Product Support Representative | Dungannon Business Park
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Representative role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of liaising with dealers and internal departments, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Organisational Skills: We’re looking for someone who can manage their workload efficiently. In your application, mention any experiences where you successfully organised tasks or prioritised work to meet deadlines. This will show us that you can handle the fast-paced environment at Dungannon Business Park.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Local Where 2 Ltd
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with common issues that dealers might face and think about how you would address these in your role as a Product Support Representative.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to listen, empathise, and provide effective solutions, as these skills are crucial for managing dealer enquiries.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might be asked about specific situations where you had to juggle multiple responsibilities, so think of examples that showcase your organisational abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.