At a Glance
- Tasks: Support dealers by managing orders and resolving enquiries efficiently.
- Company: Join a dynamic team at Dungannon Business Park.
- Benefits: Gain valuable experience in customer service and office skills.
- Other info: Opportunity to learn about the crushing and screening industry.
- Why this job: Be part of a supportive environment while helping customers succeed.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 25000 - 30000 € per year.
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Key Responsibilities / What you'll do
- Manage Dealer enquiries through the helpdesk
- Advising on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaising with internal departments and external suppliers
- Responsible for credit investigations
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch
- Assist with parts related engineering change orders
Qualifications / Education
Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above.
Experience Level
- Have experience of working within a busy office environment ideally in a customer service role
- Ability to organize and prioritise workload using your own initiative to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them
- Excellent written skills as most of the work will be written (email, documentation etc)
- Experience of the crushing and screening industry would be desirable though not essential
Product Support Representative | Dungannon Business Park employer: Local Where 2 – Local Business Advertising
As a Product Support Representative at our Dungannon Business Park location, you will join a dynamic team dedicated to delivering exceptional service to our dealer network. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering comprehensive training and support to help you excel in your role. With a focus on innovation and customer satisfaction, we provide a rewarding environment where your contributions are valued and recognised.
Contact Detail:
Local Where 2 – Local Business Advertising Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Representative | Dungannon Business Park
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product support. Think about how you'd handle dealer enquiries or manage orders, and be ready to share your experiences!
✨Tip Number 3
Show off your communication skills! Whether it's through emails or during calls, make sure you demonstrate your ability to listen and resolve issues effectively. This is key in customer service roles.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Support Representative | Dungannon Business Park
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Support Representative role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of written communication, be sure to showcase your excellent writing abilities. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Demonstrate Your Organisational Skills:In your application, give examples of how you've successfully managed your workload in a busy environment. We love candidates who can prioritise tasks effectively, so share any strategies you’ve used to stay organised and meet deadlines.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Local Where 2 – Local Business Advertising
✨Know Your Stuff
Before the interview, make sure you understand the role of a Product Support Representative. Familiarise yourself with the dealer network and the types of orders you'll be managing. Brush up on your knowledge of parts identification and the crushing and screening industry if you can.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively handled customer enquiries in the past, and be ready to demonstrate your listening skills during the interview.
✨Organise Your Thoughts
Given that you'll need to manage multiple tasks, think about how you prioritise your workload. Be prepared to share examples of how you've successfully organised your time in previous roles, especially in busy office environments.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your interest in the role and helps you understand the company better. You might want to ask about the team dynamics or how they handle new product launches.
