Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support dealers with orders and enhance customer service experiences.
- Company: Join a dynamic team at Terex in Dungannon Business Park.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Be part of a diverse team that values integrity and results.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: GCSEs in English and Maths, plus customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Reporting To: Parts Technical Support Manager
Key Responsibilities / What you'll do:
- Manage Dealer enquiries through the helpdesk
- Advise on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaise with internal departments and external suppliers
- Responsible for credit investigations
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch
- Assist with parts related engineering change orders
Qualifications / Education:
Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above.
Experience Level:
Have experience of working within a busy office environment ideally in a customer service role. Ability to organize and prioritise workload using your own initiative to meet deadlines. Excellent organizational skills and be able to prioritise your workload using your own initiative. Excellent verbal and written communication skills. Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve it. Excellent written skills as most of the work will be written (email, documentation etc). Experience of the crushing and screening industry would be desirable though not essential.
Skills & Abilities (technical, Soft Skills, Specific Knowledge):
- Self-motivated and high energy
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Negotiation skills
- Customer focus
- Action Orientation
- Excellent verbal and written skills
- Ability to influence at all levels
- Highest level of integrity, honesty and trust
- Drive for results
- Excellent listening skills
- Business Acumen
- Perseverance
This above description is non-exhaustive and there may be additional duties in accordance with the role. The above vacancy will be based at our Dungannon Business Park facility. Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
Product Support Representative Maternity Cover | Dungannon Business Park employer: Local Where 2 – Local Business Advertising
Contact Detail:
Local Where 2 – Local Business Advertising Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Representative Maternity Cover | Dungannon Business Park
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts and listen actively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Product Support Representative Maternity Cover | Dungannon Business Park
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Product Support Representative role!
Show Off Your Communication Skills: Since this role involves a lot of written communication, ensure your application showcases your excellent verbal and written skills. Use clear, concise language and don’t forget to proofread for any sneaky typos!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and prioritise effectively. In your application, give examples of how you've managed your workload in busy environments before. Show us you can keep things running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Local Where 2 – Local Business Advertising
✨Know Your Stuff
Before the interview, make sure you understand the role of a Product Support Representative. Familiarise yourself with the dealer network and how orders are managed. Brush up on your knowledge of parts identification and the crushing and screening industry if possible.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively resolved customer issues in the past, showcasing your listening skills and ability to understand problems.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise your workload and manage deadlines. Think of examples from your previous roles where you successfully juggled multiple tasks or adapted to changing priorities, as this will show your initiative and self-motivation.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service calls and how you would handle specific situations. Consider areas for improvement you've identified in past roles and be prepared to discuss how you would approach these challenges in the new position.