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- Tasks: Lead the development of our customer engagement strategy and support resident scrutiny projects.
- Company: Join Local Space, a values-driven organisation focused on community impact.
- Benefits: Enjoy hybrid working, generous leave, and a supportive learning environment.
- Other info: Inclusive culture with excellent career growth and wellbeing support.
- Why this job: Make a real difference by amplifying residents' voices and driving positive change.
- Qualifications: Strong leadership skills and a passion for community engagement.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Engagement Lead to take ownership of the development and delivery of our latest customer engagement strategy, ensuring residents’ voices shape how our services are designed, delivered and improved. You will provide leadership and practical support to our newly established customer scrutiny panel, enabling meaningful scrutiny projects that help residents hold us to account and drive positive, lasting change.
This role is central to meeting the Regulator of Social Housing’s Transparency, Influence and Accountability expectations: communicating clearly and accessibly, sharing timely information about landlord services, publishing performance insights that support effective resident scrutiny, and ensuring feedback and complaints are listened to and acted on fairly and promptly. In this role, you will be instrumental in ensuring our customers’ concerns and experiences are heard and acted upon, which will drive meaningful service improvements. Your expertise will support our commitment to providing excellent services to our customers.
At Local Space, our work is grounded in our values of being genuine team players, ambitious and proactive, doing the right thing (even when it’s hard), and taking the work seriously, without taking ourselves too seriously. These values shape the way we work together, support each other, and deliver for our customers. We’re proud of the culture we’ve built: one that’s inclusive, high-performing, and driven by our mission. We’re committed to supporting your learning and development. From our organisation-wide People First programme with Franklin Covey, to role‑specific training and qualifications, we’ll help you grow your skills and progress in your career.
We also offer a wide range of rewards and benefits:
- Hybrid working – working remotely and from our office in the heart of East London, a short walk from Stratford station, Westfield Shopping Centre and the Olympic Park.
- 27 days annual leave, rising to 28 days after two years’ service and 30 days after five years’ service, in addition to public and bank holidays.
- Purchase up to five extra days of annual leave for additional flexibility.
- A defined contribution pension through the Social Housing Pension Scheme (SHPS), which is a competitive scheme where Local Space contribute at least 6%, as long as you put in at least half that amount. We’ll match your contributions up to 10% of your salary.
- Life insurance scheme for staff who choose not to be part of the pension scheme.
- BHSF gold healthcare cash plan which staff can use to claim money back on their everyday healthcare costs like trips to the dentist, opticians or physio.
- BHSF employee assistance programme which provides free and confidential financial, legal, and mental health support with accredited counsellors.
- Additional wellbeing support including counselling for up to six sessions.
- Free eye test and contribution to prescription glasses during your first year of employment.
- Interest free car loan up to £5,000.
- Support for professional qualifications after one year’s service.
- Day off for your child’s first day of school.
- Salary sacrifice schemes, saving you money on the latest tech, a bike and accessories and an electric car.
- Blue Light Card, giving you access to a wide range of discounts and offers.
Engagement Lead in London employer: Local Space Housing Association
Contact Detail:
Local Space Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage with others, the better your chances of landing that Engagement Lead role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer engagement strategies and think about how you can contribute. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your communication skills! As an Engagement Lead, you’ll need to convey ideas clearly and listen actively. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Local Space.
We think you need these skills to ace Engagement Lead in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and how you align with our values. Don’t be afraid to share your passion for customer engagement and how you can make a difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Engagement Lead role. Show us how your past experiences have prepared you to lead our customer scrutiny panel and drive positive change.
Showcase Your Communication Skills: Since this role is all about clear and accessible communication, use your application to demonstrate your writing skills. Keep it concise, engaging, and ensure it reflects how you would communicate with our residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Local Space Housing Association
✨Know the Company Inside Out
Before your interview, make sure you research Local Space thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
As an Engagement Lead, you'll likely face scenario-based questions about handling resident feedback or leading scrutiny projects. Think of specific examples from your past experiences that demonstrate your leadership skills and ability to drive positive change.
✨Showcase Your Communication Skills
Since this role involves clear communication with residents and stakeholders, be prepared to demonstrate your communication style. Practice explaining complex ideas simply and clearly, as this will be crucial in ensuring residents' voices are heard.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the current customer engagement strategy or how success is measured in this role. This shows your proactive attitude and eagerness to contribute meaningfully to the team.