Engagement Lead

We are looking for an Engagement Lead to take ownership of the development and delivery of our latest customer engagement strategy, ensuring residents’ voices shape how our services are designed, delivered and improved. You will provide leadership and practical support to our newly established customer scrutiny panel, enabling meaningful scrutiny projects that help residents hold us to account and drive positive, lasting change.

This role is central to meeting the Regulator of Social Housing’s Transparency, Influence and Accountability expectations: communicating clearly and accessibly, sharing timely information about landlord services, publishing performance insights that support effective resident scrutiny, and ensuring feedback and complaints are listened to and acted on fairly and promptly. In this role, you will be instrumental in ensuring our customers’ concerns and experiences are heard and acted upon, which will drive meaningful service improvements. Your expertise will support our commitment to providing excellent services to our customers.

At Local Space, our work is grounded in our values of being genuine team players, ambitious and proactive, doing the right thing (even when it’s hard), and taking the work seriously, without taking ourselves too seriously. These values shape the way we work together, support each other, and deliver for our customers. We’re proud of the culture we’ve built: one that’s inclusive, high-performing, and driven by our mission. We’re committed to supporting your learning and development. From our organisation-wide People First programme with Franklin Covey, to role‑specific training and qualifications, we’ll help you grow your skills and progress in your career.

We also offer a wide range of rewards and benefits:

• Hybrid working – working remotely and from our office in the heart of East London, a short walk from Stratford station, Westfield Shopping Centre and the Olympic Park.
• 27 days annual leave, rising to 28 days after two years’ service and 30 days after five years’ service, in addition to public and bank holidays.
• Purchase up to five extra days of annual leave for additional flexibility.
• A defined contribution pension through the Social Housing Pension Scheme (SHPS), which is a competitive scheme where Local Space contribute at least 6%, as long as you put in at least half that amount. We’ll match your contributions up to 10% of your salary.
• Life insurance scheme for staff who choose not to be part of the pension scheme.
• BHSF gold healthcare cash plan which staff can use to claim money back on their everyday healthcare costs like trips to the dentist, opticians or physio.
• BHSF employee assistance programme which provides free and confidential financial, legal, and mental health support with accredited counsellors.
• Additional wellbeing support including counselling for up to six sessions.
• Free eye test and contribution to prescription glasses during your first year of employment.
• Interest free car loan up to £5,000.
• Support for professional qualifications after one year’s service.
• Day off for your child’s first day of school.
• Salary sacrifice schemes, saving you money on the latest tech, a bike and accessories and an electric car.
• Blue Light Card, giving you access to a wide range of discounts and offers.