Senior Coordinator in Liverpool

As a Senior Coordinator, you will support the Registered Managers in overseeing the effective delivery of high‑quality care services. You will lead and guide a team of Care Coordinators, ensuring standards are maintained and the Local Solutions values are at the heart of everything we do.

PIONEERING

• Demonstrate commitment to Local Solutions Vision, Mission and Values, ensuring they are embedded in all aspects of service delivery.
• Drive innovation and continuous improvement by staying up to date with sector developments and best practice through training, research, and attendance at relevant events.
• Represent Local Solutions at local meetings and networking events to promote our services and partnerships.
• Collaborate across departments and branches to ensure flexible, responsive, and efficient service delivery.

KNOWLEDGEABLE

• Communicate business plan objectives and service performance targets to Care Coordinators, ensuring individual accountability aligns with organisational goals.
• Maintain accurate and effective record‑keeping, adhering to regulatory and company standards.
• Work closely with the Training and Recruitment Teams to ensure staffing levels and skills meet service demands.
• Support the preparation and attendance of Local Authority and regulatory visits and inspections.
• Ensure administrative responsibilities linked to the role are completed to a high standard.

COMPASSIONATE

• Foster positive, respectful communication with Service Users, families, staff, and professionals, promoting the reputation and values of Local Solutions.
• Support Care Coordinators in their supervisory roles, ensuring they provide empathetic guidance to frontline care teams.
• Proactively support staff wellbeing by conducting welfare calls, facilitating occupational health referrals, and organising return‑to‑work meetings.
• Step in to provide direct care in the community when required, demonstrating leadership by example.

RELIABLE

• Take responsibility for the daily delivery of quality care services to Service Users.
• Ensure team meetings, one‑to‑ones, and performance development reviews are consistently carried out by Care Coordinators and for Care Coordinators.
• Respond swiftly and appropriately to incidents, complaints, and safeguarding concerns, escalating where necessary.
• Manage the working hours and rota of the Care Coordinator team in collaboration with the Operational Management Team.
• Participate in the out‑of‑hours senior on‑call rota to ensure continuity and responsiveness across the service.
• The post holder will carry out any other duties that are within scope, spirit and purpose of the job as requested by their line manager or director.

We are seeking the right candidate to match our values of being Pioneering, Reliable, Compassionate and Knowledgeable. This is an exciting opportunity to play a role with a leading Health and Social Care Charity.

Qualifications & Experience

• NVQ Level 3 in Health and Social Care (minimum), with a commitment to achieving Level 5 in Leadership for Health and Social Care.
• Experience in a senior or supervisory role within a domiciliary/home care environment.
• Sound understanding of CQC regulations, home care best practice, and person‑centred support.
• Experience of rota management, care planning, and staff supervision.
• A full UK driving licence and access to a vehicle are essential for community‑based duties.
• This role is subject to an enhanced DBS check.

Key Skills & Competencies

• Strong leadership and team coordination skills.
• Excellent interpersonal and communication skills.
• Proficient in using care management and scheduling software.
• Ability to work flexibly, respond to emergencies, and support out‑of‑hours services if required.
• Excellent time management and problem‑solving capabilities.

DESIRABLE

• Relevant qualification in Health & Social Care (e.g., Level 3 or above).
• Previous experience in a multi‑branch or large‑scale care environment.
• Experience working in partnership with external stakeholders.

About Local Solutions

Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high‑quality care and support services, making a tangible difference in people's lives. Guided by our core values COMPASSIONATE, PIONEERING, RELIABLE, and KNOWLEDGEABLE we are committed to providing innovative and sustainable social care solutions.

Benefits

• Enhanced DBS where role dependent.
• Employee Assistance Programme.
• Blue Light Card.
• Access to Medicash.
• Opportunity to utilise E‑Learning and gain further knowledge and skills.
• Personal development promoted and funded apprenticeships available.
• Agile Working & Flexi time available with some roles.
• Up to 50% discount for our Watersports Centre.
• Enhanced annual leave, rising to 30 days plus 10 bank holidays.
• 20% discount off a Corporate Membership at Lifestyles Leisure Centres.
• Eye Care Voucher through Vision Express.