Senior Care Coordinator in Liverpool

About us: Manage a team of care coordinators, ensuring that homecare services are organised effectively and efficiently, that service users receive a high standard of care that helps them to achieve their outcomes, and that services meet regulatory and contractual requirements. Work with colleagues to ensure that all quality and activity targets for the branch are met.

Main purpose of the role: As a Senior Coordinator, you will support the Registered Managers in overseeing the effective delivery of high-quality care services. You will lead and guide a team of Care Coordinators, ensuring standards are maintained and the Local Solutions values are at the heart of everything we do.

Core responsibilities of the role will be:

• Demonstrate commitment to Local Solutions Vision, Mission and Values, ensuring they are embedded in all aspects of service delivery.
• Drive innovation and continuous improvement by staying up to date with sector developments and best practice through training, research, and attendance at relevant events.
• Represent Local Solutions at local meetings and networking events to promote our services and partnerships.
• Collaborate across departments and branches to ensure flexible, responsive, and efficient service delivery.
• Communicate business plan objectives and service performance targets to Care Coordinators, ensuring individual accountability aligns with organisational goals.
• Maintain accurate and effective record-keeping, adhering to regulatory and company standards.
• Work closely with the Training and Recruitment Teams to ensure staffing levels and skills meet service demands.
• Support the preparation and attendance of Local Authority and regulatory visits and inspections.
• Ensure administrative responsibilities linked to the role are completed to a high standard.
• Foster positive, respectful communication with Service Users, families, staff, and professionals, promoting the reputation and values of Local Solutions.
• Support Care Coordinators in their supervisory roles, ensuring they provide empathetic guidance to frontline care teams.
• Proactively support staff wellbeing by conducting welfare calls, facilitating occupational health referrals, and organising return-to-work meetings.
• Step in to provide direct care in the community when required, demonstrating leadership by example.
• Take responsibility for the daily delivery of quality care services to Service Users.
• Ensure team meetings, one-to-ones, and performance development reviews are consistently carried out by Care Coordinators and for Care Coordinators.
• Respond swiftly and appropriately to incidents, complaints, and safeguarding concerns, escalating where necessary.
• Manage the working hours and rota of the Care Coordinator team in collaboration with the Operational Management Team.
• Participate in the out-of-hours senior on-call rota to ensure continuity and responsiveness across the service.
• The post holder will carry out any other duties as are within scope, spirit and purpose of the job as requested by their line manager.

Person Specification

• Proven experience in a leadership or coordination role within adult social care.
• Strong interpersonal and communication skills.
• Ability to manage a diverse team and adapt to changing circumstances.
• Knowledge of CQC and Local Authority standards.
• Competency in managing incidents and escalating appropriately.
• Commitment to professional development.
• Driver with access to own vehicle.
• Relevant qualification in Health & Social Care (e.g., Level 3 or above).
• Previous experience in a multi-branch or large-scale care environment.
• Experience working in partnership with external stakeholders.

By working for us, you are helping to make a difference to the lives of the people we work with and the service we provide. We are committed to delivering equality of opportunity for all of our service users and staff. Our aim is to create a workplace which is free from discrimination and diversity is celebrated. We aim to create an environment where staff and service users are equally valued and supported.