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- Tasks: Lead and manage high-quality, person-centred domiciliary care services.
- Company: Join Local Solutions, a compassionate organisation dedicated to community support.
- Benefits: Enjoy enhanced annual leave, flexible working, and discounts on leisure activities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing domiciliary care and strong communication skills required.
- Other info: Opportunity for personal development with funded apprenticeships and e-learning.
The predicted salary is between 30000 - 42000 £ per year.
Location: Liverpool City Region
Reports to: Registered Manager
Salary: £37,000
Hours: Full-time, 40 hours per week, Early Shifts, Late Shifts, Weekends
Contract Type: Permanent
To lead and manage high-quality, person-centred domiciliary care services in line with Local Solutions mission, CQC regulatory requirements, and commissioning standards. The Care Manager will oversee care delivery, staff performance, customer outcomes, and operational compliance to ensure that individuals receive safe, effective, compassionate and responsive support within their own homes.
Benefits
- Provide staff with an enhanced DBS (Disclosure and Barring Service), role depending.
- Employee Assistance Programme
- Blue Light Card
- Access to Medicash.
- Opportunity to utilise E-Learning and gain further knowledge and skills.
- Personal development promoted and funded apprenticeships available.
- Agile Working & Flexi time available with some roles.
- Up to 50% discount for our Watersports Centre.
- Enhanced annual leave, rising to 30 days plus 10 bank holidays.
- 20% discount off a Corporate Membership at Lifestyles Leisure Centres.
- Eye Care Voucher through Vision Express.
Key Responsibilities
- Leadership & Service Management
- Support the Registered Manager in the day-to-day operation of the service by managing deputy managers in each branch.
- Ensure the delivery of person-centred, strengths-based care that reflects Local Solutions values of empowerment, dignity, independence and community support.
- Provide visible leadership to deputy managers, care coordinators, supervisors and care staff.
- Lead daily oversight of rosters, staff deployment, capacity planning, and service continuity.
- Care Quality & Compliance
- Ensure the service meets all requirements of the Health and Social Care Act 2008, CQC Fundamental Standards, and contractual obligations.
- Conduct quality checks, spot visits, and file audits (care plans, risk assessments, MAR charts, visit logs).
- Support preparation for CQC inspections, commissioner reviews and internal quality audits.
- Maintain robust safeguarding procedures and ensure timely reporting in line with Local Authority and organisational policies.
- Care Planning & Risk Management
- Oversee the assessment and onboarding of new service users.
- Develop and review care plans, ensuring these are personalised, outcome-focused and regularly updated.
- Complete and monitor risk assessments across health, environment, and moving & handling domains.
- Work collaboratively with families, health professionals, and external agencies to ensure holistic care.
- Staff Supervision, Development & Performance
- Provide supervision, appraisal and coaching to care teams.
- Support recruitment, onboarding and competency assessments for new starters.
- Monitor staff performance, address concerns promptly, and promote a culture of accountability and learning.
- Work with Learning & Development and HR to ensure training compliance and ongoing development.
- Customer Experience, Engagement & Welfare
- Build strong, trusting relationships with people who use services and their families.
- Respond promptly to concerns, complaints and service inquiries, ensuring a transparent, compassionate approach.
- Conduct service reviews and home visits to check satisfaction, wellbeing and service outcomes.
- Promote independence, dignity, choice and community participation in all care planning.
- Operational Delivery & Coordination
- Collaborate closely with the scheduling team to ensure safe, sustainable rotas.
- Support emergency planning, continuity arrangements and cover solutions during staffing challenges.
- Monitor KPIs such as visit compliance, missed / late calls, complaints, safeguarding, and staff retention.
- Ensure accurate and timely completion of records, incident reports, and communication logs.
- Partnership Working
- Liaise with Local Authority commissioners, healthcare professionals, safeguarding teams, and community partners.
- Represent Local Solutions at multidisciplinary meetings, reviews and external forums as required.
- Promote the organisations reputation and strengthen collaborative relationships.
Person Specification
Essential
- Experience in managing or supervising domiciliary care or another CQC-regulated service.
- Strong understanding of CQC standards, safeguarding adults, MCA / DOLs, and person-centred practice.
- Excellent organisational, problem-solving and leadership skills.
- Ability to communicate effectively with a wide range of stakeholders.
- Competent in electronic care systems, reporting and record-keeping.
- Full UK driving licence and access to a vehicle.
- Enhanced DBS clearance.
Desirable
- Level 5 Health & Social Care / Leadership qualification (or working towards).
- Experience in Local Authority commissioned services, reablement, complex care, or community-based support.
- Knowledge of Local Solutions operational model and community services.
Values & Behaviours
The postholder is expected to demonstrate and promote Local Solutions organisational values:
- Respect and dignity
- Compassion and inclusion
- Empowerment and independence
- Accountability and transparency
- Collaboration and community focus
Care Manager in Liverpool employer: Local Solutions
Contact Detail:
Local Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to talk about your experience in managing care services. Share specific examples of how you've improved care quality or led a team successfully.
✨Tip Number 3
Don’t just apply – follow up! After you’ve submitted your application through our website, drop a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by practising common questions related to care management. Think about how you’d handle specific scenarios, like improving staff performance or ensuring compliance with CQC standards. Confidence is key!
We think you need these skills to ace Care Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Care Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to share examples of your leadership experience. Talk about how you've managed teams or projects in the past and the positive outcomes that resulted.
Be Person-Centred: We value person-centred care, so make sure to include any relevant experiences where you've put individuals' needs first. This could be through direct care or in a management capacity.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Local Solutions
✨Know Your Stuff
Make sure you’re familiar with the CQC standards and the Health and Social Care Act. Brush up on person-centred care practices and be ready to discuss how you’ve implemented these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about times when you’ve had to manage staff performance or handle difficult situations. Highlight your ability to empower and support your team.
✨Engage with the Values
Local Solutions values are all about respect, compassion, and community focus. Be ready to share how you embody these values in your work. Use specific examples that demonstrate your commitment to dignity and independence for service users.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you understand if it’s the right fit for you. Ask about their approach to staff development or how they ensure quality care delivery.
