Care Coordinator in Liverpool

We are seeking the right candidate to match our values of being Pioneering, Reliable, Compassionate and Knowledgeable.

We are an equal opportunities employer and this is an exciting opportunity to play a role within a leading Health and Social Care Charity.

• Provide staff with an enhanced DBS (Disclosure and Barring Service), role depending.
• Employee Assistance Programme
• Blue Light Card
• Opportunity to utilise E-Learning and gain further knowledge and skills.
• Personal development promoted and funded apprenticeships available.
• Up to 50% discount for our Watersports Centre.
• Company mobile phone with unlimited calls, text & data

Main purpose of the role

Oversee service continuity and quality of the service. Coordinating care packages and rostering systems.

Providing customer support to service users and line management of care staff.

Liaising with appropriate health and social care professionals to ensure that the service is safe, effective and responsive to service user needs.

Core responsibilities of the role will be

• Facilitate the delivery of person-centred care
• Facilitate the delivery of care to service users in their own homes to optimise.
• Promote empowerment and independence.
• Work in line with or values; knowledgeable, pioneering, reliable, considerate.
• Efficient use of resources.
• Capacity to accept referrals.
• Punctuality of the service.
• Continuity of care staff team.
• Identify and provide solution focused feedback on reporting mechanisms.
• Effective use of procedures and systems.
• To proactively promote equality, diversity and inclusion.
• Adhere policy and procedure.
• Ensure that you manage your staff hours and rotas effectively, including ensuring that staff have appropriate breaks and rest periods, have allocated travel time, are working with minimum / maximum weekly hours and electronic timesheets are correct.
• Liaise with the recruitment team on a regular basis to ensure sufficient staffing resources to meet service delivery requirements in your allocated work area.
• Facilitate regular team meetings with your team of care support workers.
• Follow appropriate procedures in relation to the management of safeguarding concerns, accidents, care concerns and complaints.
• Update and complete risk assessments as and when required to ensure staff and service user safety is prioritised.
• Liaise with assessment and reviewing officers to ensure that you and your staff team have an excellent understanding of the needs or the individual service users within your allocated work area.
• Liaise with service users chosen contacts as required to report concerns / incidents e. g. emergency admission to hospital.
• Liaise with health and social care professionals ongoing to ensure that the changing health and social care needs of individuals are met.

Effectively line manage care delivery team

Act as the direct line manager to a team of care support workers, liaising with HR, training and quality assurance teams to ensure compliance with:

• DBS requirements.
• Training needs.
• Annual leave procedures.
• Manage and monitor electronic systems ensuring we meet compliance standards.
• Annual appraisal and review.
• Ensure staff well being is promoted. Support colleagues and promote a positive culture.
• Adopt a healthy work life balance.
• Facilitate regular team meetings with your team of care support workers.

Customer Service

Handle and resolve incoming queries and complaints to the office from service users and colleagues in a professional and effective manner; maintaining accurate records of all incoming and outgoing calls.

Growth

Respond to referral requests in a timely way to support the growth and scope of Homecare delivery in a managed and sustainable way.

To carry out any other duties appropriate to business requirements, as necessary or as requested.

• Update electronic care system and disseminate information about changes relating to service users appropriately and efficiently.
• Work flexibly to meet the operational needs of the Homecare service and deliver care in the community if required.

Flexibility may be required over a 7-day period, time in lieu and overtime to be arranged with manager.

General Skills and Experience

• Level 3 qualification health and social care or working towards.
• Experience desirable in social care setting.
• Maintain accurate knowledge of relevant legislation where applicable.
• Understanding of and experience in working in accordance with CQC regulations.
• Ability to empower staff and delegate effectively, where appropriate.
• Ability to lead, inspire, motivate and develop staff at all levels.
• An effective decision maker, with direction as appropriate.
• Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation.
• Able to work unsociable hours if required.
• Ability to work under pressure and to work to strict deadlines.
• High level of self-discipline, and organisational skills.
• Skilled at building motivated teams committed to the vision and values of the company.
• Full, valid, drivers licence and access to vehicle required.

About Us

Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales.

For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people's lives.

Guided by our core values

Compassionate, Pioneering, Reliable, and Knowledgeable we are committed to providing innovative and sustainable social care solutions.

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