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For Companies At a Glance
- Tasks: Lead and develop a future-ready service desk for high-quality IT support.
- Company: Dynamic company in Preston focused on innovative IT solutions.
- Benefits: Competitive salary, annual bonus, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing digital workplace capabilities.
- Qualifications: Proven experience in IT service management and leadership skills.
- Other info: Fully office-based role with a focus on delivering exceptional service.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to welcome an experienced IT Service Support Manager to lead and develop a future-ready service desk and digital workplace capability that delivers high-quality, secure, and resilient services.
You will build and drive experience-led outcomes (XLAs) alongside SLAs.
It Service Support Manager in Rishton employer: Local Pensions Partnership
Contact Detail:
Local Pensions Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Service Support Manager in Rishton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to service delivery and think about how you can contribute to their goals. We want you to shine!
✨Tip Number 3
Showcase your experience-led outcomes (XLAs) in your discussions. Be ready to share specific examples of how you've improved service desk performance or user satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace It Service Support Manager in Rishton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Support Manager role. Highlight your experience in leading service desks and any relevant achievements that showcase your ability to deliver high-quality services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects or experiences that demonstrate your capability in managing IT services and driving experience-led outcomes.
Showcase Your Leadership Skills: As an IT Service Support Manager, leadership is key. In your application, share examples of how you've successfully led teams or projects in the past. We want to see how you can inspire and develop others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your IT Service Management
Make sure you brush up on your IT service management principles. Understand the difference between SLAs and XLAs, as this role focuses on experience-led outcomes. Be ready to discuss how you've implemented these in previous roles.
✨Showcase Leadership Skills
As an IT Service Support Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've led teams, resolved conflicts, and driven performance improvements in a service desk environment.
✨Understand the Company Culture
Research the company’s values and culture before the interview. This will help you align your answers with what they’re looking for in a candidate. Be prepared to explain how your personal values match theirs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've successfully managed service delivery challenges and be ready to share those stories.
