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- Tasks: Create engaging content to simplify pension information for members across various platforms.
- Company: Join a multi-award-winning organisation leading in pension administration.
- Benefits: Competitive salary, generous holiday, health plans, and a supportive work environment.
- Why this job: Make a real difference in people's lives by guiding them through their pension journey.
- Qualifications: Experience in communications with strong writing and editing skills.
- Other info: Enjoy free snacks, social events, and excellent career growth opportunities.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you will turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You will guide members through every stage of their pension journey from joining the scheme and understanding their options to preparing them for retirement and taking their pension.
A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary DOE.
- 25 days holiday, plus bank holidays, 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme - Your Perk Site.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.
What you will be doing:
- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.
About You:
- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.
Our Values:
- Doing the right thing
- Forward thinking
- Working together
- Committed to excellence
Member Communications Specialist in Preston employer: Local Pensions Partnership
Contact Detail:
Local Pensions Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Communications Specialist in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills as a Communications Specialist can help them achieve their goals. Tailor your responses to show you're a perfect fit for their team.
✨Tip Number 3
Showcase your creativity! Bring examples of your previous work to interviews, whether it's newsletters, blogs, or video content. This will demonstrate your ability to create engaging communications that resonate with members.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at LPPA.
We think you need these skills to ace Member Communications Specialist in Preston
Some tips for your application 🫡
Show Your Creative Side: As a Member Communications Specialist, creativity is key! Make sure your application reflects your ability to turn complex information into engaging content. Use examples from your past work that showcase your writing and editing skills.
Tailor Your Application: We want to see how you fit into our team! Tailor your CV and cover letter to highlight your experience in B2C communications and any relevant projects. Mention specific skills that align with the job description, like managing multiple projects or using WordPress.
Be Personable: We're all about building relationships here at LPPA. In your application, let your personality shine through! Share anecdotes that demonstrate your strong relationship-building skills and how you've worked collaboratively in the past.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your Audience
Before the interview, take some time to research the organisation and its members. Understand the different pension schemes they manage and think about how you can tailor your communication style to resonate with their diverse audience.
✨Showcase Your Writing Skills
Prepare a portfolio of your best writing samples that demonstrate your ability to simplify complex information. Bring examples of newsletters, blogs, or any content you've created that showcases your knack for engaging communication.
✨Be Ready to Discuss Insights
Since the role involves using insights to improve member experience, be prepared to discuss how you've used data in past roles. Think of specific examples where your analysis led to actionable improvements in communication strategies.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the team faces in member communications or how they measure the success of their campaigns. This shows your genuine interest in the role and the organisation.