At a Glance
- Tasks: Manage LGPS pensions casework, ensuring accuracy and compliance while providing excellent member service.
- Company: Join a leading pension administration company with a friendly and supportive culture.
- Benefits: Competitive salary, generous holiday, health plans, and employee perks.
- Other info: Flexible hybrid working options and opportunities for personal and professional growth.
- Why this job: Enhance your skills in a dynamic environment while making a real difference in people's lives.
- Qualifications: Experience in LGPS pensions administration and strong analytical skills required.
The predicted salary is between 28000 - 32000 £ per year.
Remote/Hybrid Working with 2 days in Preston, Lancashire. Fully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston. Salary £28K – £32k DOE, 37 hours a week.
A glance at the role:
We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full time, permanent basis. You will have a strong background in LGPS – ideally in Transfers. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- £28,000 – £32,000 dependent on experience
- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre
What you’ll be doing:
- Casework Delivery & Ownership
- Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards.
- Take end to end ownership of allocated cases, proactively managing workloads, dependencies and deadlines.
- Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
- Member & Employer Experience
- Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity.
- Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly.
- Deliver a consistently positive, professional and member centric service experience.
- Quality, Assurance & Compliance
- Apply up to date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities.
- Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data.
- Support quality assurance processes, including peer review, feedback activity and corrective action where required.
- Operational Effectiveness
- Work independently with minimal supervision, prioritising workloads effectively in a high volume, SLA driven environment.
- Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery.
- Maintain accurate records and system data to support audit, reporting and service oversight.
- Collaboration & Continuous Improvement
- Work collaboratively with colleagues, and wider stakeholders to resolve queries and share technical knowledge.
- Contribute to service improvement activity by identifying theme trends, risks or process improvements.
- Actively engage in learning and development to maintain and enhance technical and service capability.
What we need from you:
- Proven experience in LGPS pensions administration, with the ability to manage complex casework independently.
- Strong numerical and analytical skills with high attention to detail and accuracy.
- Ability to work to deadlines while maintaining service quality and compliance.
- Excellent written and verbal communication skills, with a strong customer service focus.
- Ability to take ownership, problem solve effectively and elevate appropriately.
- Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel).
Nice to have:
- Experience working in a high volume, SLA driven Member Services environment.
- Working towards or holding a recognised pensions qualification.
Qualifications:
- 5 GCSEs or equivalent including Maths and English at Grade C or above.
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote) in Preston employer: Local Pensions Partnership
At Local Pensions Partnership Administration (LPPA), we pride ourselves on being an exceptional employer, offering a supportive and sociable work culture that prioritises personal and professional development. With flexible hybrid or remote working options, competitive salaries, and a comprehensive benefits package including generous holiday allowances and health plans, LPPA is dedicated to fostering a positive environment where employees can thrive and make a meaningful impact in the pensions sector.
Contact Details:
Local Pensions Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote) in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, especially those who work at LPPA or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your LGPS knowledge. Make sure you can discuss recent changes in regulations and how they impact casework. This shows you're not just a candidate, but someone who's genuinely interested in the field.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with members and employers, being able to explain complex pension topics in simple terms is key. Try role-playing with a friend to get comfortable with this.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at LPPA.
We think you need these skills to ace LGPS Experienced Pensions Administrator – Transfers & Aggregations Team (Hybrid or Remote) in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in LGPS pensions administration. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of member and employer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can take ownership and solve problems independently. Share examples in your application where you’ve successfully managed complex casework or resolved issues, as this will really make you stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Local Pensions Partnership
✨Know Your LGPS Inside Out
Make sure you brush up on your knowledge of the Local Government Pension Scheme (LGPS) regulations and processes, especially around transfers. Being able to discuss specific casework examples will show your expertise and confidence in the role.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in previous roles. Think about times when you’ve tailored your communication to meet individual needs, as this is crucial for the member-centric approach they value.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to take ownership of complex cases or resolve issues independently. Highlight your analytical skills and how you manage workloads effectively under pressure.
✨Engage with Continuous Improvement
Talk about any experiences you have with identifying process improvements or contributing to team collaboration. Showing that you're proactive about learning and development will resonate well with their culture of continuous improvement.
